MADELINE ALNASSER

- Achieved and consistently exceeded monthly sales targets by effectively promoting and selling telecommunications services.

- Demonstrated comprehensive knowledge of product offerings, network plans, and promotional deals.

- Accomplished consistent top rankings in Sales metrics and KPIs across the entire region.

- Assisted customers with technical support and troubleshooting for telecommunications equipment.

- Processed device activations and phone service upgrades adhering to company protocols and maintaining high accuracy.

- Utilised CRM software such as salesforce to accurately and efficiently handle and assist with customer enquiries.

- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing tailored solutions.

- Consistently the highest performing telecommunications salesperson in the highest performing store in the country. Top line in sales, incentive, customer per hour and average dollar.

- Implemented sales strategies and promotional campaigns to drive store traffic and increase revenue.

- Utilised sales data and customer feedback to adjust sales tactics and enhance overall sales performance

- Collaborated with team members to achieve store goals, share best practices, and maintain a positive work environment.

- Trained new staff on company policies, sales techniques, and product knowledge.

- Managed inventory levels by conducting regular stock checks, placing orders for replenishment, and organising the sales floor.

- Keeping up to date with fashion trends, working alongside and visually merchandising high end street brands such as ksubi, wrangler, lee and many more.

- Hosted peak trade group interviews in the flagship store

- Performed daily opening and closing procedures

- Created weekly reports detailing store sales performance metrics such as average sale per hour, day, week, month.

- Developed strong interpersonal skills to effectively communicate with customers and coworkers.

- Computed sales prices, total purchases, and received and processed cash and credit payment.

- Conducted weekly inventory checks to maintain accurate stock levels.