Madeline Bertalli
Buronga,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Waitress/Bartender
Honey Bar Mildura / Heaven
02.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Supervision and very attentive during Night Club Hours.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Service Advisor
Mildura Motor Holdings
05.2023 - Current
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Developed and maintained positive relationships with clients to maximize collections.
Plant Coordinator
Duxton Bees
08.2022 - 05.2023
- Supervised day-to-day functions of plant.
- Monitored safety practices and made changes or recommendations.
- Scheduled deliveries, employee shifts and equipment maintenance.
- Implemented organizational systems to maximize plant efficiency.
Waitress/bar Tender
Gateway Mildura
01.2018 - 01.2023
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Accounts Payable Clerk
Gts Freight Management
05.2021 - 07.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
Vce -
Mildura Senior College
Mildura, VIC12.2018
Year 10 -
Coomealla High School
Dareton, NSW12.2016
Skills
- Recordkeeping
- Dependable and Responsible
- Decision-Making
- Menu Recommendations
- Quality Assurance
- Cultural Awareness
- Safe Food Handling
- Organization and Time Management
Timeline
Waitress/Bartender
Honey Bar Mildura / Heaven
02.2024 - Current
Service Advisor
Mildura Motor Holdings
05.2023 - Current
Plant Coordinator
Duxton Bees
08.2022 - 05.2023
Accounts Payable Clerk
Gts Freight Management
05.2021 - 07.2022
Waitress/bar Tender
Gateway Mildura
01.2018 - 01.2023
Vce -
Mildura Senior College
Year 10 -
Coomealla High School
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