MADELINE BOWMAKER
Yeppoon,QLD
Summary
Motivated Residential Care Worker offering 5 years of experience in various roles. Adept at supporting emotional, social and personal growth of young individuals. Highly organized, proactive and punctual with client-oriented mentality. Adept at handling high caseloads without sacrificing quality of services. Operates in high-pressure environments while implementing a therapeutic response.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Leader
UnitingCare Queensland
05.2024 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Residential Care Practitioner
UnitingCare Community
09.2023 - 11.2024
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among clients.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Facilitated smooth transitions between care settings by coordinating with other healthcare providers, managing discharge planning, and providing detailed handoff reports.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Contributed to development of individualized plans to support youth goal achievement.
Residential Care Team Leader
Southern Cross Support Services
09.2019 - Current
- Established and maintained environment, encouraging teamwork, collaboration and ethical behaviour.
- Mentored and supported young people through collaborative activities and social programs.
- Encouraged completion of daily chores and personal hygiene practices.
- Reported incidents that negatively affect a child's safety.
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Documented child progress, reporting changes in behaviour.
- Assessed and monitored youth skills and progress to determine skill development needs and priorities.
- Observed and participated in mediation and planning conferences with youth and families to foster program success.
- Responded to crisis situations when severe mental health and behavioural issues arose.
- Coordinated resources to support clients and help each achieve targets.
- Ensuring risk assessments are completed for all activities.
- Liaising with stakeholders about social, emotional and physical wellbeing of the child.
- Monitored activities and maintained safe living and learning environment for youth to thrive.
- Ensuring all end of month is completed accurately and on time.
- Ensuring client profiles are up to date and accurate.
- Completing purchase orders for clients.
- Training and supporting new staff.
- Completing Safety plans for clients and ensuring they are updated as new behaviours's arise.
Service Advisor/Sales Cadet
Ian Weigh Toyota
01.2018 - 01.2020
- Data processing
- Customer relations
- Test drives
- Administrative duties
- Communication with staff and guests
- Daily banking
- Job cards
- Servicing and warranty documentation
Education
Therapeutic Crisis Interventions Training (TCI) -
Cornell University
01.2020
Diploma of Child, Youth And Family Intervention -
DaVange Training
01.2020
High School Diploma -
Yeppoon State High School
11.2017
Skills
- Therapeutic Approach
- Teamwork and Collaboration
- Supportive Personality
- Client Records Management
- Time Management
- Clear Communication
- Personal Hygiene Assistance
- Critical Thinking
- Relationship Building
- Decision Making
- Service Documentation
- Progress Tracking
- Medication Administration
- Independent Thinking
- Problem-Solving
- Attention to Detail
Certification
Diploma of Child, Youth and Family Intervention
CPR and First Aid
Hope and Healing
Child safety supervision documentation (LCS2)
Cultural Diversity
Incident Reporting
Blue card
Yellow card
Cultural diversity training
Positive behaviour support and reduction of restrictive practices
Standard of care review
Practise Essentials
Three Pillars
WPHS certificate
Certificate 1 in Information Digital Media and Technology
Timeline
Service Leader
UnitingCare Queensland
05.2024 - 09.2024
Residential Care Practitioner
UnitingCare Community
09.2023 - 11.2024
Residential Care Team Leader
Southern Cross Support Services
09.2019 - Current
Service Advisor/Sales Cadet
Ian Weigh Toyota
01.2018 - 01.2020
Therapeutic Crisis Interventions Training (TCI) -
Cornell University
Diploma of Child, Youth And Family Intervention -
DaVange Training
High School Diploma -
Yeppoon State High School
Diploma of Child, Youth and Family Intervention
CPR and First Aid
Hope and Healing
Child safety supervision documentation (LCS2)
Cultural Diversity
Incident Reporting
Blue card
Yellow card
Cultural diversity training
Positive behaviour support and reduction of restrictive practices
Standard of care review
Practise Essentials
Three Pillars
WPHS certificate
Certificate 1 in Information Digital Media and Technology
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