Madeline Bromley
Toowoomba,QLD
Summary
A recent Enrolled Nurse graduate with a strong foundation in healthcare principles and a deep commitment to patient care. With experience in customer service within the retail automotive industry, I bring excellent communication, problem-solving, and interpersonal skills, which are vital for delivering compassionate and efficient care. Eager to leverage my training and skills in a healthcare setting, I am dedicated to furthering my professional development in nursing while providing high-quality care to patients. Passionate about making a positive impact in healthcare, I am motivated to contribute to a dynamic team and grow within the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trade Team Leader
Repco Auto Parts
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Sales Assistant
Bunnings Warehouse
10.2020 - 09.2021
- Managed inventory and maintained an organized store environment, reducing stock discrepancies and enhancing visual appeal.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Provided personalized recommendations based on customer needs to boost sales and satisfaction levels.
- Utilized strong communication skills to effectively upsell relevant add-on products or services during transactions.
Assistant Store Manager
Repco Auto Parts
06.2019 - 10.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Retail Team Leader
Repco Auto Parts
09.2017 - 05.2018
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
- Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
- Coordinated promotional events such as in-store demonstrations or seasonal sales campaigns to generate increased foot traffic and revenue growth opportunities for the business.
Education
Diploma - Nursing
TAFE Queensland
QLD10-2023
Skills
- Compassion and empathy
- Relationship building
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Effective communication
Certification
- First aid
- CPR
- Working with children card
- NDIS worker screening card
Timeline
Trade Team Leader
Repco Auto Parts
09.2021 - Current
Customer Sales Assistant
Bunnings Warehouse
10.2020 - 09.2021
Assistant Store Manager
Repco Auto Parts
06.2019 - 10.2020
Retail Team Leader
Repco Auto Parts
09.2017 - 05.2018
Diploma - Nursing
TAFE Queensland
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