Madeline Case
Summary
I believe I am a motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Bartender/Wait Staff Member
Sunnyside Tavern
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Assistant Store Manager
Kingsgrove Sports
01.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Cricket Coach
Newcastle City Cricket Club
10.2017 - 03.2022
- Enhanced player performance by implementing innovative coaching techniques and strategies.
- Developed personalized training programs for individual players, resulting in improved skills and techniques.
- Established relationships with local schools and clubs to promote cricket participation, encouraging youth involvement in the sport.
Volunteer
Oakvale Wildlife Park
05.2020 - 10.2020
- Promoted environmental awareness with educational workshops and hands-on activities.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
High School Diploma -
St. Philip's Christian College - Newcastle
Waratah, NSW10.2021
No Degree - Animal Studies
TAFE
Newcastle, NSW09.2021
Skills
- Payment Processing
- Health codes compliance
- Clear and effective communication
- Sales Techniques
- Time Management
- Retail Operations
- Team Collaboration
- Customer Relations
- Store Organization
Timeline
Bartender/Wait Staff Member
Sunnyside Tavern
06.2023 - Current
Assistant Store Manager
Kingsgrove Sports
01.2023 - Current
Volunteer
Oakvale Wildlife Park
05.2020 - 10.2020
Cricket Coach
Newcastle City Cricket Club
10.2017 - 03.2022
High School Diploma -
St. Philip's Christian College - Newcastle
No Degree - Animal Studies
TAFE
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