Summary
Overview
Work History
Skills
Timeline
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Madeline Charles

Summary

Dynamic community leader with a collaborative mindset, experienced at LSKD in enhancing local engagement and visibility through strategic partnerships and events. Proven ability in client account management and vendor relationships through extensive dental practice management and dental nursing, ensuring exceptional service and support. Highly organized with a keen attention to detail, fostering positive experiences and community empowerment.

Overview

7
7
years of professional experience

Work History

Community Lead and Retail Assistant

LSKD
04.2024 - 06.2025
  • Led community engagement initiatives to enhance local participation and collaboration.
  • Developed partnerships with local organisations, gyms and studios strengthen community support networks.
  • Facilitated workshops and events to empower community members.
  • Coordinated events that connected local influencers with target audiences, increasing brand visibility.
  • Educated community with product selection and enquiries, enhancing overall shopping experience.
  • Managed inventory levels, ensuring product availability and organisation on the sales floor.

Gym Receptionist

Complete Body
08.2023 - 02.2024
  • Managed front desk operations, ensuring seamless check-in and check-out processes for members.
  • Provided exceptional customer service, addressing member enquiries and resolving issues efficiently.
  • Maintained accurate records of membership transactions and renewals using club management software.

Dental Nurse

VC Dental
09.2022 - 08.2023
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Practice Manager

Warwick PhysioWorks
03.2021 - 05.2022
  • Oversaw accounting, budgeting, and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Ordered all office supplies and kept check on inventory levels.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Developed close working relationships with front office and back office staff.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Dental Assistant and Dental Receptionist

Granite Belt Dental
03.2018 - 03.2021
  • Performed general chair-side duties to assist with various procedures including general, endo and oral surgery.
  • Assisted dentists and therapists by handing appropriate tools and supplies needed for procedures.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, and practice infection control between all patients.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient X-rays and images for review by dentist.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Typed patient data into computer system using Core Practice while following privacy laws and maintaining high level of accuracy.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Adhered to strict guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Skills

  • Collaborative mindset
  • Community building
  • Verbal and written communication
  • Upbeat and positive personality
  • High attention to detail
  • Thoroughly organised
  • Client account management and payment processing
  • Vendor relationships

Timeline

Community Lead and Retail Assistant

LSKD
04.2024 - 06.2025

Gym Receptionist

Complete Body
08.2023 - 02.2024

Dental Nurse

VC Dental
09.2022 - 08.2023

Practice Manager

Warwick PhysioWorks
03.2021 - 05.2022

Dental Assistant and Dental Receptionist

Granite Belt Dental
03.2018 - 03.2021

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Madeline Charles