Madeline Coronica
Canterbury,VIC
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
A strong work ethic and dedication to receiving positive feedback in the workplace, a sense of purpose and accomplishment when working hard and doing a great job, an ability to communicate effectively with people of all age groups and adapting to changing circumstances.
Overview
4
4
years of professional experience
Work History
Waiter
Vaporetto Bar & Eatery
04.2019 - 02.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Certificate IV - Youth Services
Open Colleges
VictoriaYear 12 -
Camberwell High School
Canterbury, VIC2022
Skills
- Listening
- Interpersonal skills
- Communication
- Teamwork
- Adaptability
- Multitasking
- Problem solving
- Time management
- Creativity
- Emotional intelligence
- Willingness to learn
- Maintaining a positive attitude
Hobbies
Singing, playing guitar, jewellery making, painting and drawing
Timeline
Waiter
Vaporetto Bar & Eatery
04.2019 - 02.2023
Certificate IV - Youth Services
Open Colleges
Year 12 -
Camberwell High School
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