Madeline Cross
Sunbury
Summary
A compassionate and dedicated community-focused professional with over 15 years' experience across facilitation, customer service, and team leadership roles. Proven ability to support families and children with care, clarity, and collaboration. Currently working in early intervention and family engagement at Sunbury Neighbourhood House. Holder of Certificate III in Youth Work, with a strong commitment to trauma-informed, strengths-based practice.
Dynamic facilitator with several years of corporate training experience spanning across all levels and facets of employee development. Meticulous instructor with expertise in staff management, corporate communications, leadership tactics and program management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Playgroup Facilitator
Sunbury Neighbourhood House
Sunbury
06.2023 - Current
- Facilitate play-based groups for families with children aged 0-5, encouraging social connection and child development.
- Collaborate with local services to support parenting education and community referrals.
- Coordinate guest speakers, safe environments, and inclusive group activities.
- Maintain group resources, attendance, and safety procedures in line with OHS requirements.
- Coordinated volunteer activities to support local programs and initiatives.
- Led discussions on community needs and resource sharing among participants.
- Organized events to promote social inclusion and cultural awareness.
- Collaborated with local organizations to strengthen community partnerships.
- Evaluated program effectiveness through participant feedback and observations.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Maintained records of attendance, participation, and other relevant information.
- Facilitated group discussions and activities to ensure successful outcomes.
- Organized materials and resources required for each session in advance.
Manager
Plentiful Catering
06.2019 - 09.2025
- Coordinate catering services with focus on hygiene, budgets and customer experience.
- Supervised daily catering operations and ensured quality service delivery.
- Coordinated logistics for events and managed vendor relationships effectively.
- Trained staff on food safety standards and proper handling procedures.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
Cash Office Clerk & Customer Service
Big W
10.2020 - 01.2022
- Managed cash handling, reporting and Kronos for 120+ staff.
- Provided front-line customer resolution in high-pressure retail setting.
- Maintained accurate records of financial transactions and documentation.
- Processed cash transactions and balanced cash registers daily.
- Supported staff with cash handling procedures and training initiatives.
- Collaborated with management to ensure compliance with financial policies.
- Resolved discrepancies in cash balances through detailed analysis.
- Implemented efficient filing systems for financial records and reports.
Store Manager & Team Leader
Multiple Brands
01.2008 - 01.2019
- Leadership roles across Macpac, Nespresso, Bevilles and Pacific Brands with proven team-building success.
Education
School Based Education Support -
Kangan Institute
03.2026 - 05.2026
Certificate III -
Youth Work
VCE -
Strathcona BGGS
CanterburySkills
- Program delivery
- Family engagement
- Child development
- Wellbeing support
- Case notes
- Referral awareness
- Community collaboration
- Stakeholder engagement
- Customer service
- Conflict resolution
- Report writing
- Planning
- Administration
- Community engagement
- Child development support
- Safety compliance
- Facilitation techniques
- Business administration
- Group dynamics
- Task delegation
- Advocacy
- Community outreach
- Operations management
- Staff management
- Workshop coordination
- Feedback delivery
- Inclusivity
Certification
- Apply First Aid
- Working with Children’s Check (WWCC)
References
Available on request
Timeline
School Based Education Support -
Kangan Institute
03.2026 - 05.2026
Playgroup Facilitator
Sunbury Neighbourhood House
06.2023 - Current
Cash Office Clerk & Customer Service
Big W
10.2020 - 01.2022
Manager
Plentiful Catering
06.2019 - 09.2025
Store Manager & Team Leader
Multiple Brands
01.2008 - 01.2019
Certificate III -
Youth Work
VCE -
Strathcona BGGS