Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madeline David

Meadow Springs

Summary

Offering blend of interpersonal skills, extensive experience in customer service and a willingness to learn and grow within an administrative role if given the opportunity. Possesses basic computer skills and offers excellent communication, planning and prioritisation skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Domestic Assistant

Silverchain
01.2023 - Current


  • Ensure I am upholding the Aged Care Quality Standards
  • Exhibit professionalism and dedication to excellence in all aspects of domestic assistance, resulting in trust and confidence from clients - have been nominated for a Silver Star Award due to my contributions and for going above and beyond to provide excellent service to my clients
  • Document visits and escalate any issues
  • Maintain client confidentiality
  • Adapt quickly to changing circumstances or requests from clients while remaining focused on delivering high-quality service at all times.
  • Enhance client satisfaction by providing personalized and efficient domestic assistance services
  • Maintain a clean and organized living environment for clients, promoting health and wellbeing
  • Assist clients with daily tasks such as laundry, meal preparation, and cleaning to improve their quality of life and support their ability to remain living at home
  • Manage time effectively so care tasks are completed within appropriate time frame

Manager

The Groove Train Carousel
09.2020 - 12.2022
  • Provided excellent customer service, going above and beyond to satisfy customer needs
  • Remembered regulars and encouraged repeat business
  • Encouraged feedback from staff and other supervisors to continually progress in my role
  • Provided training to new staff on store operations and procedures
  • Handled customer complaints, diffusing conflict and providing resolutions that customers were satisfied with
  • Provided guidance and support to staff where required to ensure smooth operation of the business
  • Reviewed staff performance and provided verbal and written feedback, encouraging personal and professional growth
  • Maintained hygiene, licensing, safety, and COVID-19 health standards
  • Mixed cocktails and served beer, wine, and non-alcoholic beverages to customers in a timely manner
  • Accomplished multiple tasks within established timeframes
  • Controlled costs to keep business operating within budget and increase profits
  • Prepared hot and cold beverages, including teas and espresso-based drinks in a timely manner. Basic latte art knowledge

Front of House

The Riverton Bar and Grill
12.2019 - 03.2020
  • Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere
  • Assisted in closing procedures
  • Answered phone calls, responded to customer queries, and scheduled reservations
  • Took orders, presented and explained specials, and made suggestions about the menu, upselling wherever possible to maximise profits
  • Poured beer
  • Prepared various alcoholic and non-alcoholic beverages
  • Cash and EFTPOS handling
  • Trained new hires on front of house procedures, contributing to a cohesive team dynamic

Front of House

Juliette's Espresso
02.2018 - 11.2018

Front of House

Fish Inn Rockpool
04.2015 - 12.2017

Front of House

C Bar
10.2016 - 05.2017

Education

High School Diploma -

Pimlico State High School
Townsville, QLD

Skills

  • Multitasking and organisation
  • Documentation and recordkeeping
  • Detail-oriented
  • Excellent oral and written communication
  • Residential cleaning
  • Product knowledge
  • Staff training
  • Computer skills
  • Time management
  • Customer and client relations
  • Quick learner

Certification

  • NDIS Worker Orientation Module Feb 2021
  • Working with Children’s Check Aug 2020
  • First Aid Aug 2020
  • National Police Clearance Nov 2022
  • WA Driver’s License
  • Responsible Service of Alcohol (RSA)
  • Approved Manager’s

Timeline

Domestic Assistant

Silverchain
01.2023 - Current

Manager

The Groove Train Carousel
09.2020 - 12.2022

Front of House

The Riverton Bar and Grill
12.2019 - 03.2020

Front of House

Juliette's Espresso
02.2018 - 11.2018

Front of House

C Bar
10.2016 - 05.2017

Front of House

Fish Inn Rockpool
04.2015 - 12.2017

High School Diploma -

Pimlico State High School

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Madeline David