Madeline Day
North Bridge,NSW
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
T Off Your Health
07.2022 - 04.2023
- Obtaining Patient baseline vitals, performing and running blood work/blood draws, performing therapeutic phlebotomy, drawing up and giving injections to patients
- Charting in EHR systems
- Sending out and maintaining referrals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Patient Care Assistant
Baylor Scott & White Health
05.2022 - 06.2022
- Assisted RN's in patient care
- Vitals, labs and general patient assistance and hygiene
- Charting and maintaining and accurate record of events and hourly rounding for patients
- Maintaining supply, biohazards and room supply.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
- Coordinated and processed personnel files and medical records.
Medical Administrative Assistant
Dynamic Life Health Center
07.2021 - 01.2022
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Generated reports and logged patient information for reliable records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
Patient Care Technician
UT Southwestern Medical Center
08.2020 - 03.2021
- I work 1:1 with patients in my unit
- I am the main point of contact for my patients
- I take care of all needs that the nurses do not cover
- My position requires a lot of organizational skills and time management skills.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to COVID-19 ICU patients in hospital facility.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
Lifeguard
The Keller Pointe
01.2020 - 09.2020
- In charge of guest safety
- Making sure guests are safe in and out of the water
- Making sure I am always aware of what is going on in and out of the water
- Knowledge of facility safety plan and emergency medical procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Inspected pools and pools areas for adherence to safety protocols.
- Recorded daily activity logs and incident reports for tracking purposes.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Administrative Assistant Manager
Centre Technologies
08.2019 - 07.2020
- Proficient in Outlook, Bright Gauge, Mineral Tree and Sharepoint
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Opened, sorted and distributed incoming messages and correspondence to 50+ -person team.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Front Desk Receptionist
Gateway Diagnostic Imaging
06.2019 - 07.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Assistant Teacher
Northstar Academy
12.2018 - 04.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Assisted in implementation of new learning tools, systems and materials.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Graded assignments and reported individual progress to teacher.
- Planned, prepared and presented group assignments to encourage collaboration.
- Oversaw classroom operations during teacher and parent meetings.
- Provided additional mentoring based on student evaluations.
- Researched and presented new learning tools and methods for classroom application.
Front Desk Receptionist
ATX Volume Lash and Brow
08.2018 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Proficient in Phorest Scheduler
Online Marketing Consultant
Web.com
04.2018 - 07.2018
- Collected and analyzed data to improve strategies.
- Created and managed landing pages for products.
- Created content strategies for digital media.
- Optimized website content and images to improve search engine rankings.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Approved and terminated customer contracts upon request.
Waitress
Outback Steakhouse
01.2018 - 03.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Waitress
Modern Market
07.2017 - 01.2018
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
Sales Associate
Tyler’s
05.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Waitress and Cashier
Torchy's Tacos
08.2014 - 01.2015
- Greeted customers entering restaurant and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Trained staff members on use of POS system.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Education
Certification - Emergency Medicine
Elite EMT Academy
Denton, TX08.2019
GED -
Texas Education Agency
Austin, TX08.2018
Skills
- Customer Service
- Sales
- Microsoft Office
- Outlook
- Phorest Scheduling
- EHR/EMR
- Medical Terminology
- Order Processing
- Data Entry
- Customer Service Skills
- Medical Billing
- Microsoft Excel
- EKG Set Up and Monitoring
- Medical Terminology
- Medical Billing and Coding
- IV Discontinuation
- Phlebotomy
- Bookkeeping Support
- Advanced Anatomy Knowledge
- Case Management
- Account Balancing
- Program File Distribution
- Time Management
- Data Management
- Calendar Management
- Business Administration
- Multi-Line Phone Systems
- Data Entry Documentation
- Schedule Management
- Back Office Operations
Accomplishments
- Administrative Assistant
- Word
- Accounting
- Medical Terminology (1 year)
- Medical Imaging Experience (Less than 1 year)
- Medical Office Experience (Less than 1 year)
- Medical Front Office (Less than 1 year)
- EMT Experience
- Medical Scheduling
- HIPAA
- Lifeguard
- Triage
- EMR Systems
- Insurance Verification
- Employee Orientation
- Hospital Experience
- Network Support
- ICU Experience
- ConnectWise
- Patient care (2 years)
- Hospital experience (2 years)
- Patient assessment (2 years)
- Patient monitoring (2 years)
- Patient observation (2 years)
- Microsoft SharePoint
- Phlebotomy (2 years)
- Vital signs (2 years)
- Acute care (2 years)
- ICU experience (2 years)
- Basic life support (2 years)
- Basic IV (2 years)
- Behavioral health (1 year)
- EMR systems (2 years)
- Medical documentation (2 years)
- Blood sampling (2 years)
Certification
EMT-B
AED Certification
EMT Certification
First Aid Certification BLS Certification
Lifeguard Training
CPR Certification
TABC March 2022
Additional Information
- Authorized to work in the US for any employer. US Citizen
- Remote work only.
Timeline
Medical Assistant
T Off Your Health
07.2022 - 04.2023
Patient Care Assistant
Baylor Scott & White Health
05.2022 - 06.2022
Medical Administrative Assistant
Dynamic Life Health Center
07.2021 - 01.2022
Patient Care Technician
UT Southwestern Medical Center
08.2020 - 03.2021
Lifeguard
The Keller Pointe
01.2020 - 09.2020
Administrative Assistant Manager
Centre Technologies
08.2019 - 07.2020
Front Desk Receptionist
Gateway Diagnostic Imaging
06.2019 - 07.2019
Assistant Teacher
Northstar Academy
12.2018 - 04.2019
Front Desk Receptionist
ATX Volume Lash and Brow
08.2018 - 10.2018
Online Marketing Consultant
Web.com
04.2018 - 07.2018
Waitress
Outback Steakhouse
01.2018 - 03.2018
Waitress
Modern Market
07.2017 - 01.2018
Waitress and Cashier
Torchy's Tacos
08.2014 - 01.2015
Sales Associate
Tyler’s
05.2014 - 08.2015
Certification - Emergency Medicine
Elite EMT Academy
GED -
Texas Education Agency
EMT-B
AED Certification
EMT Certification
First Aid Certification BLS Certification
Lifeguard Training
CPR Certification
TABC March 2022
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