Madeline Day
Northbridge,NSW
Summary
Highly motivated and committed Medical Assistant/Nursing Assistant and Administrative Assistant with a proven history of superior performance at individual, team, and organizational levels. Skilled in multitasking and prioritizing workloads with little or no supervision. Seeking to bring medical background and team-building skills to a deadline-driven environment. Possess extensive knowledge of medical regulations and policies, demonstrating strong dedication to informed patient care, administrative excellence, and confidentiality. Organized and dedicated Administrative Assistant with a track record of providing exceptional customer service in fast-paced environments. Keen attention to detail and strong decision-making skills enable effective management of multiple concurrent tasks. Self-motivated work ethic allows for effective performance in independent or team environments. Thrived in fast-paced office settings and a hardworking team player with expertise in completing various clerical tasks and offering staff support. Known for responsibility, punctuality, and productivity even when working with little to no supervision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Monash IVF
03.2024 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Transcribed phone messages and relayed to appropriate personnel.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Generated monthly billing and posting reports for management review.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Medical Assistant
T Off Your Health
04.2022 - 04.2023
- Obtaining Patient baseline vitals, performing and running blood work/blood draws, performing therapeutic phlebotomy, drawing up and giving injections to patients
- Charting in EHR systems
- Sending out and maintaining referrals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Administrative Assistant
Dynamic Life Health Center
05.2021 - 01.2022
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Generated reports and logged patient information for reliable records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Provided prompt, polite and professional in-person and telephone customer service.
Patient Care Technician
UT Southwestern Medical Center
08.2020 - 03.2021
- I work 1:1 with patients in my unit
- I am the main point of contact for my patients
- I take care of all needs that the nurses do not cover
- My position requires a lot of organizational skills and time management skills.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Delivered high-quality care to COVID-19 ICU patients in hospital facility.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
Lifeguard
The Keller Pointe
01.2020 - 09.2020
- In charge of guest safety
- Making sure guests are safe in and out of the water
- Making sure I am always aware of what is going on in and out of the water
- Knowledge of facility safety plan and emergency medical procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered CPR and first-aid following best practices.
- Inspected pools and pools areas for adherence to safety protocols.
- Recorded daily activity logs and incident reports for tracking purposes.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Earned Water Safety Instructor certification and managed beachfront safety.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
Administrative Assistant Manager
Centre Technologies
07.2019 - 07.2020
- Proficient in Outlook, Bright Gauge, Mineral Tree and Sharepoint
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Answered multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Opened, sorted and distributed incoming messages and correspondence to 50+ -person team.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Created reports, presentations and other materials for executive staff.
Assistant Teacher
Northstar Academy
12.2018 - 04.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Assisted in implementation of new learning tools, systems and materials.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Graded assignments and reported individual progress to teacher.
- Planned, prepared and presented group assignments to encourage collaboration.
- Oversaw classroom operations during teacher and parent meetings.
- Provided additional mentoring based on student evaluations.
- Researched and presented new learning tools and methods for classroom application.
Online Marketing Consultant
Web.com
04.2018 - 07.2018
- Collected and analyzed data to improve strategies.
- Created and managed landing pages for products.
- Created content strategies for digital media.
- Optimized website content and images to improve search engine rankings.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Approved and terminated customer contracts upon request.
Education
Certification - Emergency Medicine
Elite EMT Academy
08.2019
Skills
- Sales (Inbound and Outbound)
- Excellent Digital Knowledge and Skills (Microsoft Office, Outlook, Excel, Etc)
- EHR/EMR Systems
- EKG Set Up and Monitoring
- Medical Terminology
- Medical Billing and Coding
- Phlebotomy and IV set up
- Advanced Anatomy Knowledge
- Case Management
- Account Balancing
- Time and Data Management
- Calendar Management
- Business Administration
- Multi-Line Phone Systems
- Back Office Operations
- Filing and Recordkeeping
- Patient Care Coordination
- Articulate Communication
Additional Information
- Authorized to work in the US
- Authorized to work in Australia (Subclass 820)
Certification
EMT-B Certification and Course Completion
AED Certification
Timeline
Patient Care Coordinator
Monash IVF
03.2024 - Current
Medical Assistant
T Off Your Health
04.2022 - 04.2023
Medical Administrative Assistant
Dynamic Life Health Center
05.2021 - 01.2022
Patient Care Technician
UT Southwestern Medical Center
08.2020 - 03.2021
Lifeguard
The Keller Pointe
01.2020 - 09.2020
Administrative Assistant Manager
Centre Technologies
07.2019 - 07.2020
Assistant Teacher
Northstar Academy
12.2018 - 04.2019
Online Marketing Consultant
Web.com
04.2018 - 07.2018
Certification - Emergency Medicine
Elite EMT Academy
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