Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madeline Duong

Sydney,NSW

Summary

Over 2 years of experience in sales, customer services, team administration, and social media management roles. Equipped with excellent communication and interpersonal skills through academic studies in Communication and Politics. Recognized for a strong work ethic, adaptability to changing environments, and the ability to deliver exceptional service.

Overview

4
4
years of professional experience

Work History

Social Media Administrator

Freelance
01.2022 - Current
  • Developed and executed social media strategies, created content, managed multiple social media pages, grew personal following, and responded to customer inquiries.

Team Member

KFC
Sydney, Australia
07.2023 - 06.2024
  • Provided friendly and efficient service to customers, operated cash registers, prepared food items, maintained a clean work environment, assisted with inventory, and collaborated with team members.

Barista

Tranquil Books and Coffee
Hanoi
12.2022 - 06.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Retail Assistant

H&M Vietnam
Cau Giay, Hanoi
05.2022 - 05.2023
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Assisted customers with product selection, answered queries and provided advice.
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.

Sport Manager

CNN Home Runners
Hanoi
03.2021 - 01.2022
  • Scheduled team practices, arranged matches, managed team paperwork, acted as referee, sourced team apparel, and promoted the team through outreach.

Education

Bachelor of Communication - <ul><li>Social and Digital Media</li><li>Social and Political Science</li></ul>

University of Technology Sydney
Sydney, NSW
09.2024

Skills

  • Food Safety and Sanitation Practices
  • Excellent Customer Service Skills
  • Restocking
  • High work ethic
  • Flexible Schedule
  • Team-working
  • Adaptability
  • Upselling
  • Social Media Strategy
  • Interior retail displays
  • Seasonal promotions

Languages

  • English, C1
  • Vietnamese, Native speaker

Timeline

Team Member

KFC
07.2023 - 06.2024

Barista

Tranquil Books and Coffee
12.2022 - 06.2023

Retail Assistant

H&M Vietnam
05.2022 - 05.2023

Social Media Administrator

Freelance
01.2022 - Current

Sport Manager

CNN Home Runners
03.2021 - 01.2022

Bachelor of Communication - <ul><li>Social and Digital Media</li><li>Social and Political Science</li></ul>

University of Technology Sydney

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Madeline Duong