Madeline Enticknap
Eumundi,QLD
Summary
- Accomplished professional, excelling in project management and team leadership.
- Demonstrated success in completing projects under budget while enhancing productivity.
- Skilled in stakeholder communication and safety compliance, adept at fostering excellent customer relations and ensuring quality service across all sectors.
- High attention to detail, focusing on organisation and quality of work.
- I have a sincere, vested interest in the development of relationships both with the customer and within the team.
Overview
11
11
years of professional experience
Work History
Construction Manager
The Bays Group AUS
04.2016 - Current
- Supervised team to maintain productivity and quality of work.
- Communicated daily with vendors to keep project fully operational.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
Banking Assistant
Bendigo Bank Cooroy
08.2019 - 07.2020
- Managed customer service inquiries and pinpointed and implemented proper path ways to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Successfully resolved customer complaints promptly and professionally, preserving client loyalty and trust in the institution.
- Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
Travel Consultant
Flight Centre Travel Group
04.2014 - 08.2019
- Built strong relationships with clients through exceptional communication and personalised service.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
Education
Bachelor Of Laws - Law
University of New England
Sydney, NSWDiploma Of Building And Construction - Construction
Housing Institute of Australia
OnlineCertificate III - Tourism
Flight Centre Training Academy
In Store08.2019
Diploma Of Beauty Therapy - Beauty Therapy -
Demi International
Maroochydore, QLD10.2016
Skills
- Project Management
- Project Scheduling
- Team Building and Leadership
- Safety Compliance
- Estimating
- Excellent customer relations
- Organised and detail-oriented
- Stakeholder Communication
- Hiring and Training
Timeline
Banking Assistant
Bendigo Bank Cooroy
08.2019 - 07.2020
Construction Manager
The Bays Group AUS
04.2016 - Current
Travel Consultant
Flight Centre Travel Group
04.2014 - 08.2019
Bachelor Of Laws - Law
University of New England
Diploma Of Building And Construction - Construction
Housing Institute of Australia
Certificate III - Tourism
Flight Centre Training Academy
Diploma Of Beauty Therapy - Beauty Therapy -
Demi International
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