Madeline Gill
Brisbane,QLD
Summary
Results-driven professional with a strong background in customer service, retail, and hospitality. Proven ability to exceed customer expectations through effective communication and problem-solving. Experienced in team leadership and operational excellence. Seeking to contribute dynamic skills to a customer-centric organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
DJ
Self Employed
10.2023 - Current
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Developed personalized branding strategies, elevating professional image and attracting a wider audience base.
- Maintained up-to-date knowledge of music trends and popular genres to stay ahead of market demand.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
Bartender
Archive Beer Boutique
01.2023 - 10.2023
- Increased customer satisfaction by providing excellent service and recommendations by knowing the bars products well.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Assistant
Dan Murphy's
09.2021 - 10.2023
- Increased sales through upselling and cross-selling products to meet customer needs.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- Streamlined the checkout process for faster transactions, enhancing overall customer experience.
Education
Bachelor of Aviation -
Griffith University
Brisbane, QLD12.2024
Diploma of Aviation- Commercial Pilots License -
Flight One
Archerfield, QLD07.2025
Skills
- Excellent Communication Abilities
- Building Guest Relationships
- POS System Operation
- Product Merchandising
- Customer Assistance
- Patience and empathy
- Conflict resolution techniques
- Customer service excellence
- Attention to detail
- Invoice Management
Certification
Full Drivers Licence
Responsible Service of Alcohol
Responsible Service of Gambling
Recreational Pilots License
Timeline
DJ
Self Employed
10.2023 - Current
Bartender
Archive Beer Boutique
01.2023 - 10.2023
Customer Assistant
Dan Murphy's
09.2021 - 10.2023
Bachelor of Aviation -
Griffith University
Diploma of Aviation- Commercial Pilots License -
Flight One