Madeline Harvison
Medical Secretary
Lindfield
Summary
Flexible medical receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Receptionist and Office Assistant
Nexis Accountants and Business Advisors
10.2022 - 05.2023
- Confirmed appointments, communicated with clients and updated client records
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Maintained energy and enthusiasm in fast-paced environment
- Answered and managed incoming and outgoing calls promptly while recording accurate messages for distribution to office staff
- Provided callers with our address, directions, company website and related information
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Managed multiple tasks and met time-sensitive deadlines
- Supported staff on special assignments and ad hoc projects
- Created plans and communicated deadlines to complete projects on time
- Used Xero and Adobe to create document packs to forward on information to clients
- Submitted purchase orders for office and kitchen supplies to maintain stock levels to operate smoothly
- Completed clerical tasks such as filing, copying, scanning and distributing mail
- Maintained confidentiality of information regarding clients and company
- Used accounting software such as, Xero, Xero Practice Manager, SuiteFiles, Now Infinity.
Medical Receptionist
ACT Neurology Centre
12.2019 - 09.2022
- Checked patient demographic information to maintain accurate patient medical records
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Processing HICAPS transactions for allied health provider appointments
- Managed six clinician's calendars and scheduled appointments for patients based on optimal patient loads and clinician availability
- Completed and filed financial documentation for accounting purposes
- Supported office staff with administrative tasks
- Helped patients complete necessary medical forms and documentation
- Completed urgent patient referrals to other medical specialists
- Coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Organized paperwork such as patient charts and reports for office and patient needs
- Enhanced office productivity by handling high volume of callers per day, and pleasantly greeted patients
- Completed clerical duties and tasks for clinic administration
- Liaising with a wide range of doctors, medical practices, medical companies, a wide range of hospitals around Australia
- Coordinating meetings with medical representatives.
Medical Administrative Assistant
Canberra Heart Clinic
12.2019 - 04.2020
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Checked patient demographic information to maintain accurate patient medical records
- Managed three clinician's calendar and scheduled appointments for patients based on optimal patient loads and clinician availability
- Supported office staff with administrative tasks
- Helped patients complete necessary medical forms and documentation
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning all surfaces
- Organized paperwork such as patient charts and reports for office and patient needs
- Enhanced office productivity by handling high volume of callers per day, and pleasantly greeted patients
- Transcribed phone messages and relayed to appropriate personnel
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Liaising with a wide range of doctors, medical practices, medical companies, a wide range of hospitals around Australia
- Coordination meetings with medical representatives.
Medical Receptionist/Personal Assistant
Calvary Public Hospital Bruce
08.2018 - 12.2019
- Coordinated patient scheduling, check-in, and check-out from appointments
- Checked patient demographic information to maintain accurate patient medical records
- Managed four surgical clinician calendars and scheduled appointments for patients based on optimal patient loads and clinician availability
- Helped patients complete necessary medical forms and documentation
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, and conflict resolution
- Enhanced office productivity by handling high volume of callers per day, and pleasantly greeted patients
- Organized paperwork such as patient medical records, correspondence and medical reports for office and patient needs
- Contributed to employee staff meetings
- Transcribed phone messages and relayed to appropriate personnel
- Completed urgent patient referrals to other medical specialists
- Supported office staff with administrative tasks
- Coordinated with translators to offer personalized service to individuals from diverse backgrounds
- Liaising with a wide range of doctors, medical practices, medical companies, a wide range of hospitals around Australia.
Administrative Assistant
Calvary Public Hospital Bruce
06.2018 - 07.2018
- Executed billing tasks and recorded information in company databases
- Collected data to complete detailed financial reports for patients and the hospital
- Answered multi-line phone system, routing calls, and delivering messages to staff
- Reviewing patient admission and discharge paperwork to identify patient admission types and long stay types to ensure all paperwork is attained and complete so that respective charges can be raised where applicable
- Liaised with the hospital's medical records department and other hospital departments to obtain all relevant patient and doctor files where required, and ensure the required sections are complete for billing purposes
- Communicating with patients by phone to discuss charges that have been raised for the services provided to them at Calvary Public Hospital
- Submitting public patient claims (DB4's) using the eclipse system to Medicare
- Obtaining payment via Eftpos transactions for outstanding invoices and accounts
- Issuing account reminders and/or notices for retrial of hospital charges.
Supply Officer
Calvary Public Hospital Bruce
01.2018 - 07.2018
- Monitored company inventory to keep stock levels and databases updated
- Received medical supplies via loading dock and distributed them to their respective departments
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, and delivering messages to staff
- Maintained established levels of goods based on hospital usage forecasts and demand to fulfill orders on time
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Linen Porter
Spotless Services (Australia) LTD
06.2017 - 06.2018
- Assisted with cleaning and maintenance of laundry equipment to keep equipment in proper working order
- Emptied wastepaper and other trash from premises and moved to appropriate receptacles
- Changed bed linens and collected soiled linens for cleaning from multiple hospital departments
- Operated laundry equipment and loaded trolleys, paying careful attention to capacity restrictions
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
- Communicated with coworkers and managers about completed duties.
Shift Runner
Domino's Pizza Inc
10.2016 - 06.2017
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities
- Made pizza's, sides, milkshakes, and ice cream desserts for customers
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Prepared recipe ingredients by washing, peeling, cutting, and preparing dough
- Handled over 100 pizza orders per day
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Adhered to safe lifting techniques to avoid injuries
- Operated vehicle safely in highly congested areas with no traffic violations
- Read maps, followed oral and written instructions, and used GPS technology to make deliveries
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Deli Worker/Front Counter Cashier
Supa IGA
10.2014 - 10.2016
- Promoted new or on special items by creating attractive displays in cases and other customer-facing areas
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Took special orders for the Christmas and other busy holiday periods, assisting customers by recommending additional items, condiments, and garnishes
- Received payment via cash and card and processed promptly, resulting in shorter waiting times for customers
- Checked and pulled defective or expired products from shelves
- Conducted periodic inventory inspections and reported out-of-stock items
- Re-filled shelves with new products and tidied up the current product
- Trained new employees and delegated daily tasks and responsibilities.
Supervisor
Crazy Clark's
09.2012 - 09.2014
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers entering store and responded promptly to customer needs
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained payroll information by calculating, collecting, and entering data
- Managed payroll data entry and processing for 6 employees to comply with predetermined company guidelines
- Trained new employees and delegated daily tasks and responsibilities.
Senior Medical Receptionist
Brellah Medical Group
05.2023 - Current
- Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
- Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
- Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
First Aid Canberra - Fyshwick, ACT
07.2021 - 05.2022
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Access Canberra - Canberra, ACT
06.2021 - 05.2026
Victoria State Government - Victoria, AUS
06.2021 - 05.2026
Screen and Media (Makeup Artistry) - undefined
Australasian Beauty Therapy Academy
01.2017 - 05.2017
Skills
Electronic Medical Recordsundefined
References
- Dr Usama Majeed, Consultant General Surgeon, Calvary Public Hospital Bruce, 0410 148 178
- Kerry Fallon, Medical Receptionist, Calvary Clinic - Dr Roger Lee, 0407 663 240
Timeline
Senior Medical Receptionist
Brellah Medical Group
05.2023 - Current
Receptionist and Office Assistant
Nexis Accountants and Business Advisors
10.2022 - 05.2023
First Aid Canberra - Fyshwick, ACT
07.2021 - 05.2022
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Access Canberra - Canberra, ACT
06.2021 - 05.2026
Victoria State Government - Victoria, AUS
06.2021 - 05.2026
Medical Receptionist
ACT Neurology Centre
12.2019 - 09.2022
Medical Administrative Assistant
Canberra Heart Clinic
12.2019 - 04.2020
Medical Receptionist/Personal Assistant
Calvary Public Hospital Bruce
08.2018 - 12.2019
Administrative Assistant
Calvary Public Hospital Bruce
06.2018 - 07.2018
Supply Officer
Calvary Public Hospital Bruce
01.2018 - 07.2018
Linen Porter
Spotless Services (Australia) LTD
06.2017 - 06.2018
Screen and Media (Makeup Artistry) - undefined
Australasian Beauty Therapy Academy
01.2017 - 05.2017
Shift Runner
Domino's Pizza Inc
10.2016 - 06.2017
Deli Worker/Front Counter Cashier
Supa IGA
10.2014 - 10.2016
Supervisor
Crazy Clark's
09.2012 - 09.2014
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