Madeline Jack
Dora Creek,NSW
Summary
Talented kitchen leader offer over six years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
7
7
years of professional experience
Work History
Manager
Pizza Inn
Tuggerah, NSW
11.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Barista
Gortified Events And Tours
Cooranbong, NSW
11.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
Manager
BML Cafe
Warnervale, NSW
05.2020 - 10.2021
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 5 stars.
- Grew cafe sales 35% over 12 months by effectively marketing business and improving customer relations strategies.
Head Waitress
Yummy Thai
Morisset, NSW
09.2016 - 01.2020
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Thai restaurant while maintaining calm, professional demeanor.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Callaghan College Jesmond Campus
Jesmond, NSW09.2017
Cert II - Hospitality Food And Beverage
TAFE
New South Wales09.2017
Barista Fundamentals -
TAFE
New South Wales06.2020
Responsible Service of Alcohol -
TAFE
New South Wales03.2021
Responsible Conduct of Gambling -
TAFE
New South Wales03.2021
Skills
- Issue and Conflict Resolution
- Delegating Assignments and Tasks
- Investigating Complaints
- Health Code Compliance
- Staff Scheduling
- Managing Deliveries
- Monitoring Food Preparation
- Supply Ordering and Management
- Thorough Knowledge of Product
- Active Listening
- Safe Food Handling Practices
Timeline
Manager
Pizza Inn
11.2021 - Current
Barista
Gortified Events And Tours
11.2021 - Current
Manager
BML Cafe
05.2020 - 10.2021
Head Waitress
Yummy Thai
09.2016 - 01.2020
High School Diploma -
Callaghan College Jesmond Campus
Cert II - Hospitality Food And Beverage
TAFE
Barista Fundamentals -
TAFE
Responsible Service of Alcohol -
TAFE
Responsible Conduct of Gambling -
TAFE
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