Madeline Jarred
South Boulder,WA
Summary
Detail-oriented, organized, and meticulous employee with a strong ability to work efficiently and meet deadlines. Highly enthusiastic team player eager to contribute to company success.
Overview
9
9
years of professional experience
Work History
Information Technology Support Specialist
GoHelp
04.2022 - 08.2023
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.
- Boosted productivity through training end-users on the proper use of various applications and tools.
- Used ticketing systems to manage and process support actions and requests.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Aged & Disability Support Worker (Casual)
Rumbalara Positive Aging & Disability Services
10.2020 - 04.2021
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Performed various administrative functions, including filing paperwork, writing e-mails and Liaising with stakeholders
- Supporting clients in achieving goals to improve quality of life.
- Drove clients safely to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Optical Assistant
Specsavers
10.2019 - 02.2020
- Adjusted and repaired new and previously purchased frames to satisfy customer demands
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
- Educated clients about how to adapt to, wear and care for eyeglasses
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
- Helped clients try on and select new frames and recommended lens options to meet specific needs
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Administrative Assistant
Bendigo & District Aboriginal Co-Operative
08.2014 - 04.2015
- Prepared packages for shipment, pickup and courier services for prompt delivery to clients
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Family Well-being Worker (Interim)
Bendigo & District Aboriginal Co-Operative
11.2014 - 12.2014
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Performed various administrative functions, including filing paperwork, delivering mail and sorting mail.
- Followed instructions and procedures to complete assigned tasks.
- Learned all required tasks quickly to maximize performance.
Education
Certificate IV in Community Services -
Academy of Sport Health & Education
Shepparton, VICCertificate IV In Community Recreation -
Academy of Sport Health & Education
Shepparton, VICCertificate III in Information Technology -
Goulburn Ovens TAFE
Shepparton, VIC12.2022
Skills
- Multi-tasking
- Telephone skills
- Time management
- Verbal and written communication
- Attention to detail
- Event planning
- Skilled problem solver
- Help Desk Support
- Customer Service
- Ticket management
- Data Entry
- File Management
- Client Advocacy
- Youth Advocacy
- Client Intakes
- Home visits
- Microsoft Office
- Team Collaboration
References
- Alistair Wall, Facilities and Maintenance, Fun Planet 0419879617 Alistairwall1@bigpond.com
- Narlinga Morgan, Client Services and Resources Manager, Access Australia Group, 0409 165 308, narlinga.morgan@outlook.com
Timeline
Information Technology Support Specialist
GoHelp
04.2022 - 08.2023
Aged & Disability Support Worker (Casual)
Rumbalara Positive Aging & Disability Services
10.2020 - 04.2021
Optical Assistant
Specsavers
10.2019 - 02.2020
Family Well-being Worker (Interim)
Bendigo & District Aboriginal Co-Operative
11.2014 - 12.2014
Administrative Assistant
Bendigo & District Aboriginal Co-Operative
08.2014 - 04.2015
Certificate IV in Community Services -
Academy of Sport Health & Education
Certificate IV In Community Recreation -
Academy of Sport Health & Education
Certificate III in Information Technology -
Goulburn Ovens TAFE
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