Madeline Kenny
Camden,NSW
Summary
Dynamic and empathetic Youth Access Clinician with a proven track record at Headspace, enhancing patient satisfaction and linking clients with vital community resources. Excelled in mental health counselling and teamwork, demonstrating significant achievements in patient care and staff training. Skilled in evidenced based therapies and suicide risk assessment, fostering positive outcomes in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Youth Access Clinician
Headspace
02.2023 - Current
- Maintained accurate and up-to-date patient records in compliance with confidentiality regulations.
- Enhanced patient satisfaction with efficient and empathetic communication during clinical visits.
- Supported clinical staff through effective communication of pertinent patient information.
- Linked clients with community resources to help meet treatment goals.
- Assisted in the development of new access clinician training materials, improving onboarding processes for incoming employees.
- Deployed conflict resolution skills during challenging situations involving patients or family members, fostering positive outcomes for all parties involved.
- Facilitated seamless care transitions by coordinating referrals and appointments with specialists.
- Established strong relationships with community-based organizations, facilitating partnerships that enhanced service offerings for both patients and clinic staff alike.
- Participated in ongoing professional development opportunities to stay current on industry best practices related to access clinician duties and responsibilities.
- Participated in agency staff development programs, professional group seminars, committees or conferences to increase professional knowledge.
- Contributed to clinic efficiency by managing patient flow and coordinating appointment schedules.
- Promoted a positive clinic environment by maintaining a clean, organized workspace for staff and patients alike.
- Championed patient-centered care initiatives within the clinic setting, advocating for improved resources and support services designed specifically around individual needs.
- Supported families in navigating individual needs and obtaining required services.
- Ensured timely response to patient inquiries, addressing concerns and providing necessary information.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient records to keep information complete and up-to-date.
Provisional Psychologist
Wildflower Holistic Services
07.2021 - 11.2022
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Managed caseload of individual clients, couples, and family therapy sessions.
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
- Facilitated psychoeducational workshops for patients and families, increasing understanding of mental health issues and available resources.
- Implemented cognitive-behavioral techniques tailored towards each client''s specific symptomatology while monitoring progress throughout treatment duration.
- Conducted thorough psychological assessments using various testing methods to provide accurate diagnoses and inform treatment strategies.
- Enhanced patient well-being through the integration of mindfulness-based interventions and relaxation techniques into therapeutic sessions.
- Improved patient outcomes by utilizing evidence-based therapeutic approaches in individual and group therapy sessions.
- Used therapeutic communication techniques to build rapport and guide discussion with patients.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Led group therapy sessions focusing on specific topics such as stress management, coping skills development, or relationship building techniques for improved interpersonal functioning.
- Expanded professional knowledge by attending conferences and participating in continuing education opportunities to stay current on best practices in the field of psychology.
- Managed caseload effectively, ensuring timely documentation and communication with relevant parties such as referring providers.
- Conducted patient observations by monitoring behaviour and documented physical health, family history and medications in mental health assessment reports.
- Engaged in interdisciplinary collaboration with psychiatrists, social workers, Occupational Therapists and other mental health professionals to ensure comprehensive care for clients.
- Implemented sound, peer-reviewed methodologies and interventions to foster psychological health.
- Fostered a positive work environment by actively participating in team meetings, offering constructive feedback, and maintaining open lines of communication with colleagues.
- Identified psychological, emotional or behavioural issues and diagnosed disorders using information obtained from psychometric assessments and evaluation techniques.
- Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
Behaviour Support Practitioner
InMotion Group
01.2021 - 06.2021
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective behaviour support plans.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for optimal patient care.
- Met with patients to discuss concerns, review histories and perform examinations.
- Managed complex caseloads while ensuring the highest level of care for each patient under my supervision.
- Participated in continuing education and professional development to enhance expertise and skills.
- Trained support staff in patient care strategies and requirements for assisting with client care.
- Implemented individualized care plans to improve patient outcomes.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
Education
Advanced Graduate Diploma - Psychology
Monash University
Clayton, VIC10-2020
Bachelor of Science - Psychological Science
University of Wollongong
Wollongong, NSW11-2018
Skills
- Teamwork and cooperation
- AHPRA compliance
- Suicide risk assessment
- Verbal communication
- Clinical assessment
- Mental health counselling
- Psychosocial evaluation
- Individualized treatment planning
- Diagnostic skills
- Child and adolescent services
- Calm and effective under pressure
Timeline
Youth Access Clinician
Headspace
02.2023 - Current
Provisional Psychologist
Wildflower Holistic Services
07.2021 - 11.2022
Behaviour Support Practitioner
InMotion Group
01.2021 - 06.2021
Advanced Graduate Diploma - Psychology
Monash University
Bachelor of Science - Psychological Science
University of Wollongong
Similar Profiles
JENNIFER MASSOUDJENNIFER MASSOUD
Behavioral Health Coach at HeadspaceBehavioral Health Coach at Headspace
Jessie GeorgeJessie George
Youth Access Worker - Demand Management at headspaceYouth Access Worker - Demand Management at headspace
April HeaverApril Heaver
Youth Access & Early Intervention Worker at headspaceYouth Access & Early Intervention Worker at headspace