Madeline King
Sydney,NSW
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Hearing Australia
Parramatta, NSW
06.2024 - Current
- Assisted customers with hearing device inquiries and product information.
- Processed customer orders and managed returns efficiently.
- Conducted follow-up calls to ensure customer satisfaction with services.
- Maintained accurate customer records in the database system.
- Collaborated with team members to resolve complex customer issues effectively.
- Provided training on hearing aids to new staff and customers.
- Responded promptly to customer emails and service requests daily.
- Supported marketing efforts by distributing promotional materials to clients.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Managed daily operations of the Customer Service Department.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Educated customers on products and services offered by the company.
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled escalated customer complaints and disputes in a professional manner.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Processed payments and updated balances and customer totals.
- Assisted customers with placing orders for products and services.
- Updated internal databases with new account information as needed.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Windsor High
Windsor, NSW11-2024
Skills
- Customer service
- Team collaboration
- Problem resolution
- Effective communication
- Data entry
- Product knowledge
- Order processing
- Customer focus
- Customer support
- Call center operations
- Technical support
- Call documentation
- Documentation and reporting
- Payment processing
- Scheduling appointments
- Multi-line phone operation
- Client relations
- Fast-paced environment
References
References available upon request.
Timeline
Customer Service Officer
Hearing Australia
06.2024 - Current
High School Diploma -
Windsor High
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