Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Level 1 Calisthenics Coach
Other Work History
Professional Experience
Timeline
Generic

Madeline Leahy

Mernda,VIC

Summary

At Greensborough McDonalds , I excelled as a People Performance & Customer Experience Manager, significantly enhancing team productivity and customer satisfaction through effective leadership and innovative problem-solving. Leveraging my skills in classroom management and creativity in teaching, I fostered a collaborative and positive working and learning environment and achieving notable performance outcomes. Natural leadership experience in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction, including recording performance in meeting organisational objectives. Utilising my excellent interpersonal skills, to work well with others, in both supervisory and support staff roles, I demonstrate a hardworking and passionate job seeker with strong organizational skills eager to secure a classroom teacher position, ready to achieve classroom and school level goals .

Overview

3
3
years of professional experience

Work History

People Performance & Customer Experience Manger

Greensborough McDonald's VOMDAY PTY LTD
Greensborough, VIC
10.2020 - 07.2023
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.

Education

Bachelor Of Education - Primary

LaTrobe University
Melbourne
10.2023

VCE -

Loyola College
Watsonia, VIC
11.2015

Skills

  • Lesson Planning
  • Creativity in Teaching
  • Play-based instruction
  • Collaborative learning
  • Classroom Management
  • Differentiated Instruction
  • Safe, Positive Learning Environment
  • Behaviour Management
  • Positive Reinforcement
  • Class Management
  • Teacher Collaboration

Volunteer Work

Concord School - Watsonia Campus

  • Christian Service Week 2014
  • Grade 5&6

Diamond Hills Pre School

  • 15 hrs 2018
  • 4 Yr Old Kindergarten Program
  • Educators : Kim Walker & Annemaree Watkins

References

Liz Bolzon

Ph: 0438 021 892

Level 1 Mentor, Senior Coach at Robynmore Callisthenics College, Adjudicator

Erin Waldon

Ph: 0448 095 353

Manger Greensborough McDonald's

Louise Carty

E: lcarty@stgreensboroughnth.catholic.edu.au

Classroom Teacher at St Thomas Greensborough

Claudia Kavanagh

E: ckavanagh@stgreensboroughnth.catholic.edu.au

Classroom Teacher at St Thomas Greensborough

Level 1 Calisthenics Coach

Qualified Level 1 Coach of Juniors (ages 9-13 years), and solo coach to four students (ages 9-16 years). my role includes the organising and cutting music, choreography and costuming as well as facilitating competition scheduling and entry. I have also been responsible for the preparation and coaching of pupils for Callisthenics skills exams, inclusive of the teaching of the exam syllabus, and exam etiquette . As apart of my ongoing coaching development i also spend time volunteering at Calisthenics related events and competitions, as well as completing all required PD hours annually.

Other Work History

Greensborough McDonald's - Crew Person - 2014-2018

Healthlink Cafe - Barista2018-2019

Rockit Carwash & Cafe - Barista -2019-2020

Professional Experience

Sacred Heart P.S | February 2019

  • Prep
  • Principal: Jim O'Sullivan
  • Supervising Teacher: Kerry Neilson

Greenhill's P.S | March 2020

  • Grade 5&6
  • Principal: James Penson
  • Supervising Teachers: Rachel Emmerling & Cara Mclean
  • Half onsite half online learning*

St Thomas the Apostle P.S | October 2021

  • Grade 3&4
  • Principal: David Delaney
  • Supervising Teachers: Louise Carty & Viviana Masssara

Glen Katherine P.S | July 2022

  • Grade 3&4
  • Principal: Gerard Fay
  • Supervising Teacher: Sarah Hill

St Thomas the Apostle | October 2023

  • Grade 1
  • Principal: David Delaney
  • Supervising Teacher: Claudia Kavanagh

Timeline

People Performance & Customer Experience Manger

Greensborough McDonald's VOMDAY PTY LTD
10.2020 - 07.2023

Bachelor Of Education - Primary

LaTrobe University

VCE -

Loyola College
Madeline Leahy