Madeline Leahy
Mernda,VIC
Summary
At Greensborough McDonalds , I excelled as a People Performance & Customer Experience Manager, significantly enhancing team productivity and customer satisfaction through effective leadership and innovative problem-solving. Leveraging my skills in classroom management and creativity in teaching, I fostered a collaborative and positive working and learning environment and achieving notable performance outcomes. Natural leadership experience in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction, including recording performance in meeting organisational objectives. Utilising my excellent interpersonal skills, to work well with others, in both supervisory and support staff roles, I demonstrate a hardworking and passionate job seeker with strong organizational skills eager to secure a classroom teacher position, ready to achieve classroom and school level goals .
Overview
3
3
years of professional experience
Work History
People Performance & Customer Experience Manger
Greensborough McDonald's VOMDAY PTY LTD
Greensborough, VIC
10.2020 - 07.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Education
Bachelor Of Education - Primary
LaTrobe University
Melbourne 10.2023
VCE -
Loyola College
Watsonia, VIC11.2015
Skills
- Lesson Planning
- Creativity in Teaching
- Play-based instruction
- Collaborative learning
- Classroom Management
- Differentiated Instruction
- Safe, Positive Learning Environment
- Behaviour Management
- Positive Reinforcement
- Class Management
- Teacher Collaboration
Volunteer Work
Concord School - Watsonia Campus
- Christian Service Week 2014
- Grade 5&6
Diamond Hills Pre School
- 15 hrs 2018
- 4 Yr Old Kindergarten Program
- Educators : Kim Walker & Annemaree Watkins
References
Liz Bolzon
Ph: 0438 021 892
Level 1 Mentor, Senior Coach at Robynmore Callisthenics College, Adjudicator
Erin Waldon
Ph: 0448 095 353
Manger Greensborough McDonald's
Louise Carty
E: lcarty@stgreensboroughnth.catholic.edu.au
Classroom Teacher at St Thomas Greensborough
Claudia Kavanagh
E: ckavanagh@stgreensboroughnth.catholic.edu.au
Classroom Teacher at St Thomas Greensborough
Level 1 Calisthenics Coach
Qualified Level 1 Coach of Juniors (ages 9-13 years), and solo coach to four students (ages 9-16 years). my role includes the organising and cutting music, choreography and costuming as well as facilitating competition scheduling and entry. I have also been responsible for the preparation and coaching of pupils for Callisthenics skills exams, inclusive of the teaching of the exam syllabus, and exam etiquette . As apart of my ongoing coaching development i also spend time volunteering at Calisthenics related events and competitions, as well as completing all required PD hours annually.
Other Work History
Greensborough McDonald's - Crew Person - 2014-2018
Healthlink Cafe - Barista2018-2019
Rockit Carwash & Cafe - Barista -2019-2020
Professional Experience
Sacred Heart P.S | February 2019
- Prep
- Principal: Jim O'Sullivan
- Supervising Teacher: Kerry Neilson
Greenhill's P.S | March 2020
- Grade 5&6
- Principal: James Penson
- Supervising Teachers: Rachel Emmerling & Cara Mclean
- Half onsite half online learning*
St Thomas the Apostle P.S | October 2021
- Grade 3&4
- Principal: David Delaney
- Supervising Teachers: Louise Carty & Viviana Masssara
Glen Katherine P.S | July 2022
- Grade 3&4
- Principal: Gerard Fay
- Supervising Teacher: Sarah Hill
St Thomas the Apostle | October 2023
- Grade 1
- Principal: David Delaney
- Supervising Teacher: Claudia Kavanagh
Timeline
People Performance & Customer Experience Manger
Greensborough McDonald's VOMDAY PTY LTD
10.2020 - 07.2023
Bachelor Of Education - Primary
LaTrobe University
VCE -
Loyola College