Madeline Lowe
Edgeworth,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training,
monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and encourage self growth.
Overview
15
15
years of professional experience
Work History
Bakery Manager
Woolworths
Swansea, NSW
10.2022 - Current
- Merchandise bakery displays to showcase products to drive sales.
- Maintained and controlled inventory of baked goods.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Maintained focus during busy times and delegated tasks to team to keep business running smoothly.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs
- Marked-down clearance items and relocated merchandise to proper store areas.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
- Maintained clean, adequately stocked, and organized department by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Established and maintained relationships with suppliers/vendors.
- Conducted team training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Implemented streamlined ordering systems that ensured accuracy in fulfilling customer requests promptly while reducing wait time during busy periods.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Fostered a positive work environment through regular team-building activities and open communication, resulting in higher employee morale and overall job satisfaction.
- Applied effective time management techniques to meet tight deadlines.
Bakery Assistant Manager
Woolworths
Belmont, NSW
09.2021 - 10.2022
- Supported department manager resulting in smooth operation within the department.
- Verified functionality and code compliance of bakery equipment and utensils for optimal customer protection.
- Guaranteed all baked goods were cooked according to
customers tastes and needs. - Developed and nurtured lasting relationships with clients through
dedicated assistance, issue resolution and active listening. - Stock dating and merchandising.
- Product packing and labelling.
- Food safety compliance.
- Stock and ingredients ordering.
- Promotional planning.
Nightfall -Assistant Manager
Woolworths
Belmont, NSW
06.2019 - 09.2021
- Managed time efficiently in order to complete all tasks within
deadlines. - Gained leadership skills by managing shifts from start to finish.
- Learned and adapted quickly to new department processes.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Successfully unloading and loading trucks by operating an electric pallet jack.
- Used critical thinking to break down problems, evaluate solutions
and make decisions. - Worked effectively in fast-paced environments.
Demonstrated a high level of initiative and creativity while tackling difficult tasks. - Splitting load efficiently and effectively for maximum productivity.
- Implemented team incentive to drive productivity and boost team morale
- Delegated tasks to team members playing to their strengths.
- Maintained a clean and safe working environment ensuring all team members follow that example.
Sales Assistant
EB Games
Mount Hutton NSW
09.2011 - 01.2012
- Informed customers of promotions to increase sales productivity and volume.
- Helped customers locate products and checked store system for merchandise at other stores.
- Maintained knowledge of current games.
Greeted customers and offered assistance with selection, finding accessories and completing purchases. - Contributed to team objectives in fast-paced environment.
- Assisted in game launches and seasonal events.
Shift Manager
Mcdonalds
Toronto
11.2008 - 12.2009
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Handled escalated customer concerns with speed and
knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. - Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored employee food handling, safety and uniform
requirements. - Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Certificate -
Swansea High School
11.2004
Skills
- Customer service
- Merchandising
- Attention to detail
- Food production knowledge
- Ability to work under pressure
- Sound inventory management
- Clear team communication
Content
As an ambitious professional with leadership proficiency and Bakery manager experience I was both thrilled and scared to learn about the Bakery Manager position opening. I have put extensive thought into my decision to apply for this role and despite fear, I believe that my professional background, experience and industrialist drive makes me an ideal candidate to fill this position. I have spent the past 18 months fulfilling this role at Swansea Woolworths, in that time i have thrived and had a positive impact on the department store and my peers. I have successfully completed seasonal periods, store and community events, learning so much along the way and always excited and eager to learn more ! I honestly believe that this job is what I was meant to do. It's the perfect match for my skills, experience and interests. I believe I have consistently shown growth and maintained eagerness to continue to grow. I thrive in high-pressure and fast-paced situations, striving for positive results by applying my staff supervision and customer service abilities. My team-building and customer service talents have also supported my professional growth. When reviewing my resume, you might notice a gap in employment. My absence is due to me taking time to care for my children. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, trained others, enforced rules and provided around-the-clock care.
Thank you for your time and consideration of my application.
Timeline
Bakery Manager
Woolworths
10.2022 - Current
Bakery Assistant Manager
Woolworths
09.2021 - 10.2022
Nightfall -Assistant Manager
Woolworths
06.2019 - 09.2021
Sales Assistant
EB Games
09.2011 - 01.2012
Shift Manager
Mcdonalds
11.2008 - 12.2009
High School Certificate -
Swansea High School