Madeline Luff
Leeton,NSW
Summary
Dedicated and motivated individual with a proven ability to manage tasks efficiently, and deliver high-quality results. Experienced in handling personal information and addressing patient inquiries to ensure customer satisfaction. Hardworking and eager to develop new skills and knowledge in a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Imagine Administration
Xplore Radiology
Leeton , NSW
11.2024 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments efficiently using electronic health record software.
- Answered phone calls and addressed inquiries with professionalism and clarity.
- Collected patient information, while maintaining patient confidentiality
- Assisted patients with forms and provided information about services offered.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Hospitality Worker
Frankie's Pizza
Leeton , NSW
11.2021 - 07.2025
- Assisted in food preparation and ensured kitchen cleanliness.
- Operated cash register and managed customer transactions efficiently.
- Collaborated with team members to maintain workflow during busy hours.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Trained new employees to perform duties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Answered questions about menu items, ingredients, and pricing.
Education
Higher School Certificate -
St Francis De Sales Regional College
Leeton, NSW09-2024
Skills
- Patient Confidentiality
- Teamwork and collaboration
- Computer skills
- Excellent communication
- Good Telephone Etiquette
- Flexible and adaptable
- Supervision and leadership
- Cash handling
- Safe food handling
Certification
- Responsible service of alcohol
- First Aid/CPR
- Bronze Medalion
References
References available upon request.
Timeline
Medical Imagine Administration
Xplore Radiology
11.2024 - Current
Hospitality Worker
Frankie's Pizza
11.2021 - 07.2025
Higher School Certificate -
St Francis De Sales Regional College