Madeline Macphee
Castle Hill
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Reliable and hardworking works autonomously or in teams to serve over customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Responsible skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Motivated professional offering . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Kandos Hotel
04.2024 - 12.2024
- Opening and closing pub
- Stocktake
- Purchasing/ordering
- Banking
- Training staff
- Hiring staff
- Data entry
- Roasting
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- End of night clearance and safe balancing
- Events management
- Tab and keno
Data Entry Clerk
Hazelbrook Sports Club
03.2024 - Current
- Entry in data to myob
- Putting purchase orders in myob
- Filing
- Basic administrative
- Emailing and answering emails
- Doing monthly money report
- End of week money report
- End of day money report
- Monitoring money in and out
- Scanning documents
- Using excel to entry data and reports
- Monitoring till floats
- Doing pokies and keno payout and cheques
- Working along accounts and account
- Balances all moneys coming in and out of venue
- Purchasing orders and billing
- Memberships sign up
Senior Bartender
Grandview Hotel
01.2024 - Current
- Keno & tab operator
- Gaming room attendant
- Changing kegs and pos mix
- Working unsupervised
- Opening and closing pub
- End of shift report and til counting
- Working unsupervised
- Table service
- Working in bottle shop
- Working in guest reception/checking in and out
- Basic administrative
- Stocktake
- Functions and events organisations
Bartender
Prospect Hotels
09.2021 - Current
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Managed cash and bar revenue during special promotions or sporting events.
- Using tab and keno
- Gaming attendant
- Covid host
- RSA Marshall
Head Bartender
Seven hills hotel
09.2022 - 06.2023
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Completed regular bar inventories and daily requisition sheets.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Restocked beer and liquor regularly and after special events.
- Monitored cash intake to reduce discrepancies.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Assessed team member performance and developed improvement plans for weak points.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Gaming attend
- Opening and closing gaming room
- Floor team leader
- Tab/keno
- Opening and closing bistro
- Organising functions and events
Data Entry Clerk
Carpet call
08.2022 - 10.2022
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained database by entering new and updated customer and account information.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Customer Service Officer
Discount Steel And Concrete
05.2022 - 07.2022
- Communicated with clients regarding account services, statements, and balances.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Completed data entry to record call notes, suggestions and questions.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Added documents to file records and created new records to support filing needs.
- Scanned documents and saved in database to keep records of essential organizational information.
- Worked flexible hours across night, weekend and holiday shifts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Booking concrete for company’s and booking in delivery
- Invoicing and ordering
- Emailing suppliers and company for ordering
- Using myob system
- Calling customers and emailing customers for eta and ordering
- Assistant accounts manager with accounts
Customer Service Desk Clerk
Sunlight Products
01.2022 - 04.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed Number invoices each weeks and mailed documentation to clients.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Completed and processed purchase orders and customer invoices each quarter.
- Ordering customer products using picking slips
- Answer phones and being on phones to customers all day
- Answering customer requests on emails
- Doing sales emails and calls
Production Worker
Chep
03.2021 - 02.2022
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Sorted and packaged products to prepare for processing or shipment.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Monitored production line operations to ensure efficiency and accuracy.
- Attended regular training sessions to increase machine operating skills.
- Tracked production data such as number of items produced per hour, day, week.
- Used handheld scanners to key in data for packages.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Housekeeping Room Attendant
The Vintage
04.2019 - 08.2019
- Customer service
- Cleaning villas rooms
- Team management
- Making beds
- Chemical knowledge
- Team enrivoment
- Checking rooms
Retail/take Away Staff
Katoomba Shuttle Shop
12.2018 - 03.2019
- Customer service
- Cash handling
- Stock taking
- Cleaning duties
- Cooking all take away foods
- Barista
- Team environment
- Food preparation
Bartender
Grand Central Hotel
11.2018 - 03.2019
Cafe All Rounder
Lithgow Workmen's Club
02.2018 - 01.2019
- Served customers and followed outlined steps of service.
Housekeeping Team Leader & Room Attendant
The Hydro Majestic Hotel Blue Mountains
02.2017 - 03.2018
- Cleaning room
- Checking all rooms
- Making bed
- Houseman duties
- Chemical knowledge
- Coaching and monitoring team
- Training new staff
- Training new staff sheets
Cleaning
Shayne Casey's Cleaning
05.2016 - 03.2018
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Protected and maintained carpets with regular steam cleaning and shampooing.
- Housekeeping duties
- Customer service
- Commercial cleaning duties
- Commercial cleaning duties
- End of bond cleaning
- Training new staff members
- Office cleaning
- Chemical knowledge
Cafe All-rounder
Charlie's Cafe
08.2015 - 04.2016
- Barista
- Dishwashing
- Cleaning duties
- Cash handling
- Chemical knowledge
- Waitressing
Education
High School Diploma -
La Salle Academy
Lithgow Nsw 2790Some College (No Degree) - RSA & RCG
Tafe Western
LithgowCert 4 - Hospitality Administration And Management
TAFE Western
Blue Mountains10-2024
Cert 3 - Business Administration
TAFE Western
Lithgow08-2024
Skills
- Anticipating guest needs
- Alcohol ordering
- Safe serving knowledge
- Extensive spirits knowledge
- Beer, wine and soju cocktails
- Outstanding customer service
- Health codes compliance
- Maintaining glassware stock
- Cash register operation
- Proficient in mixology
- Cash and credit transactions
- Excellent judgment
- Outgoing personality
- Extensive beer knowledge
- Food service
- Elegant garnish station setup
- Service-oriented mindset
- Basic accounting
- Food preparation
- Balancing the cash register
- Marketing and sales experience
- Document Control
- Database Administration
- File Management
- Reporting Skills
- Accounting Understanding
- Team Building and Leadership
- Verbal and Written Communication
- Network Administration
- Attention to Detail
- Multiple Priorities Management
- MS Office
- Training and Development
- Reporting and Documentation
- Problem-Solving
- Contract Administration
- Customer Service
- Events Coordination
- Work Order Explanation
- Complaint Resolution
- Decision Making
- Staff Training
- Performance Assessment
- Customer Relations
- POS Systems Operations
- Employee Development
- Word Processing
- Clear Communication
- Emergency Response
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Customer Service-Oriented
- Independent worker
- Office Administration
- Filing and data archiving
Education
true,Lithgow ,true,Blue Mountains ,Lithgow ,Lithgow Nsw 2790
Contact
Blue Mountains , NSW 2790
Timeline
Assistant Manager
Kandos Hotel
04.2024 - 12.2024
Data Entry Clerk
Hazelbrook Sports Club
03.2024 - Current
Senior Bartender
Grandview Hotel
01.2024 - Current
Head Bartender
Seven hills hotel
09.2022 - 06.2023
Data Entry Clerk
Carpet call
08.2022 - 10.2022
Customer Service Officer
Discount Steel And Concrete
05.2022 - 07.2022
Customer Service Desk Clerk
Sunlight Products
01.2022 - 04.2022
Bartender
Prospect Hotels
09.2021 - Current
Production Worker
Chep
03.2021 - 02.2022
Housekeeping Room Attendant
The Vintage
04.2019 - 08.2019
Retail/take Away Staff
Katoomba Shuttle Shop
12.2018 - 03.2019
Bartender
Grand Central Hotel
11.2018 - 03.2019
Cafe All Rounder
Lithgow Workmen's Club
02.2018 - 01.2019
Housekeeping Team Leader & Room Attendant
The Hydro Majestic Hotel Blue Mountains
02.2017 - 03.2018
Cleaning
Shayne Casey's Cleaning
05.2016 - 03.2018
Cafe All-rounder
Charlie's Cafe
08.2015 - 04.2016
High School Diploma -
La Salle Academy
Some College (No Degree) - RSA & RCG
Tafe Western
Cert 4 - Hospitality Administration And Management
TAFE Western
Cert 3 - Business Administration
TAFE Western
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