Madeline Minervini
Hampstead Gardens,SA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Reliable with focus on safety protocols, precision, and quality outcomes.
Experienced with providing compassionate care and support to elderly individuals. Utilizes effective communication to build trust and rapport. Track record of delivering personalized care that meets unique needs of each customer, client and resident.
Overview
18
18
years of professional experience
Work History
Beauty therapist
Infinite Beauty / Laser
01.2018 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Performed a variety of beauty treatments, including facials, laser, massage and waxing, for optimal client results.
In Home Personal Carer/In Personal Carer/Respite Care Provider
Government
01.2015 - 09.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
Personal Carer
Oakwood Age Care
02.2017 - 01.2019
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
Customer Service Cashier
Romeo’s Foodland (Brooklyn Park)
02.2007 - 01.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
Research Assistant
Sportsmed SA
01.2011 - 01.2015
- Enhanced research accuracy by diligently collecting and analyzing data from various sources.
- Expanded knowledge base through active participation in conferences, workshops, and seminars relevant to the field of study.
- Assisted in the completion of research projects, conducting literature reviews and gathering relevant information.
- Implemented quality control measures during data collection processes, improving overall reliability of experimental results.
- Participated in weekly lab meetings, presenting progress updates and discussing potential improvements with team members.
Education
Cert IIl - RM Technology
Wesley Institute of Training
Adelaide12.2016
Cert III - Age Care
EQULES International
Adelaide12.2010
Cert lll - Business Studies
ANETS Adelaide Training Services
Adelaide12.2007
DIPLOMA In Beauty Therapy
TAFE SA Tea Tree Gully
Tea Tree Gully, SA12.2001
Skills
- Critical thinking
- Data entry
- Problem resolution
- Customer service
- Feeding assistance
- Dementia care
- Effective leadership
- Personal hygiene assistance
- Assignment delegation
- Staff training
References
Personal Reference
Dianne Sweeney (Enrolled Nurse)
Phone: 0421043096
Ding Ding Lau (Registered Nurse)
Phone: 0434396922
Carliene Taylor (Manager Retail)
Phone: 0419811985
Danielle Occhionero (Manager Retail)
Phone: 0431823613
Timeline
Beauty therapist
Infinite Beauty / Laser
01.2018 - Current
Personal Carer
Oakwood Age Care
02.2017 - 01.2019
In Home Personal Carer/In Personal Carer/Respite Care Provider
Government
01.2015 - 09.2024
Research Assistant
Sportsmed SA
01.2011 - 01.2015
Customer Service Cashier
Romeo’s Foodland (Brooklyn Park)
02.2007 - 01.2017
Cert IIl - RM Technology
Wesley Institute of Training
Cert III - Age Care
EQULES International
Cert lll - Business Studies
ANETS Adelaide Training Services
DIPLOMA In Beauty Therapy
TAFE SA Tea Tree Gully
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