Madeline Patterson
Broken Hill,NSW
Summary
Enthusiastic and reliable worker, takes pride in providing excellent customer service and creating memorable experiences for all. Skilled in fulfilling customer needs, addressing complaints and resolving issues in timely manner. Maintains focused with positive attitude in stressful situations, while displaying exceptional communication skills. Willingness to learn and grow in workplace and take on new professional challenges. Strives in team environments and within independent roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Broken Hill Sturt Club
06.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lifeguard
The Y NSW. Broken Hill Regional Aquatic Centre
11.2021 - 07.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Assisted in organizing and implementing recreational activities and programs.
Customer Service Supervisor
Coles Supermarket
07.2019 - 10.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Certificate III Business Administration
TAFE NSW
Broken Hill, NSWHigher School Certificate -
Broken Hill High School
Broken Hill, NSW09.2018
Skills
- Computer and Software Literacy
- Professional Phone Etiquette
- Handling Complaints
- Verbal and Written Communication
- Time Management
- Cash Handling and Management
Certification
- Current NSW Drivers Licence
- RSA- Responsible Service of Alcohol
- RCG- Responsible Conduct of Gambling
- HLTAID011 Provide First Aid
- Current Pool Lifeguard Licence
- Current Working with Children Check
Timeline
Lifeguard
The Y NSW. Broken Hill Regional Aquatic Centre
11.2021 - 07.2022
Bartender
Broken Hill Sturt Club
06.2021 - Current
Customer Service Supervisor
Coles Supermarket
07.2019 - 10.2021
Certificate III Business Administration
TAFE NSW
Higher School Certificate -
Broken Hill High School
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