Madeline Poulton
Summary
Friendly and reliable professional who takes pride in providing excellent customer service. Consistently delivers high-quality service, ensuring customer satisfaction and operational efficiency. Strong focus on teamwork, adaptability. Skilled in maintaining hygiene and safety standards. Known for reliability and effective communication. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Seasonal Team Member
Center Parcs
10.2024 - 12.2024
- Obtained skills in creating and presenting decorative hot chocolates.
- Ensured kitchen was kept clean and tidy adhering to Centre Parcs Food Safety and Health and Safety standards.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
NEFF Brand Marketing Assistant
BSH Home Appliances Group
12.2022 - 05.2024
- Enhanced social media presence for increased brand visibility through engaging content creation and timely posting.
- Created engaging content for NEFF's Socials across Pinterest, Facebook, and Instagram.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Managed creative projects from concept development through execution, ensuring on-time delivery of high-quality assets for use in marketing campaigns.
- Designed visually appealing promotional materials that captured target audience attention while reinforcing key messaging components.
- Collaborated with cross-functional teams to ensure consistent branding across all marketing materials and platforms.
Trade Retail Marketing Assistant
BSH Home Appliances Group
01.2022 - 12.2022
- Monitored competitors' activities, adapting marketing tactics as needed to maintain a competitive edge in the marketplace.
- Boosted brand awareness by developing and implementing strategic marketing campaigns for Retailers.
- Streamlined email marketing efforts resulting in higher open rates and click-throughs by segmenting target audiences, optimizing subject lines, and refining content.
- Designed visually appealing promotional materials that captured target audience attention while reinforcing key messaging components. Online and in-store.
- Utilised project management tools to track progress and ensure timely completion of all tasks associated with assigned marketing projects.
Trade Retail Marketing Intern
BSH Home Appliances Group
09.2021 - 01.2022
- Assisted in creating written, video, and image content for marketing channels.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Assisted in the planning and execution of successful product launch events.
- Enhanced social media engagement through regular posting and audience interaction.
- Contributed to the creation of compelling content for the internal BSH training website.
Retail Assistant
Screwfix
10.2020 - 03.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Maintained tidy and organised store environment to comply with cleanliness standards.
Customer Service Assistant
Homebase
07.2016 - 03.2018
- Replenished and dressed store shelves, to maintain a tidy store and customer satisfaction.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Processed returns and exchanges, adhering to company policies while prioritising customer satisfaction.
Education
Bachelor of Arts - Advertising and Marketing
Coventry University
07-2021
A Levels -
Vandyke Upper School Sixth Form
10 GCSEs - Maths and English, B
Vandyke Upper School
Skills
- Attention to detail
- Friendly, positive attitude
- Dependable and responsible
- Social Media Management
- Customer Service
- Project Management
- Excellent communication
- Organisational skills
- Teamwork and collaboration
Personal Information
Visa Status: Working Holiday (subclass 417)
Certification
RSA
Timeline
Food and Beverage Seasonal Team Member
Center Parcs
10.2024 - 12.2024
NEFF Brand Marketing Assistant
BSH Home Appliances Group
12.2022 - 05.2024
Trade Retail Marketing Assistant
BSH Home Appliances Group
01.2022 - 12.2022
Trade Retail Marketing Intern
BSH Home Appliances Group
09.2021 - 01.2022
Retail Assistant
Screwfix
10.2020 - 03.2021
Customer Service Assistant
Homebase
07.2016 - 03.2018
10 GCSEs - Maths and English, B
Vandyke Upper School
Bachelor of Arts - Advertising and Marketing
Coventry University
A Levels -
Vandyke Upper School Sixth Form
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