Madeline Roberts
Carrara,QLD
Summary
An experienced, hard-working individual seeking part-time or casual work in a variety of industries including:
Transport & Logistics, Courier Driving, Aged Care, Animal Services, Night Packing, Sports Coaching
Transport & Courier Driving
Great expertise in transportation services. Strong organisational multitasking skills and dedicated to achieving challenging delivery timetables. Excellent skills in delivery, pickup and customer service. Pursuing a similar position where focus and dedication are highly sought.
Aged Care
A diligent Caregiver focused on providing optimal support through personalized assistance and care required for elderly clients. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Night Work
Capable of operating on feet for extended periods to manage large loads every shift. Well-organized, reliable and hardworking with a solid record of exceptional productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Creative Writer
Budget Pet Products
05.2017 - 08.2023
- Wrote and edited high-quality content and visually impactful website layout under deadline pressure with exciting, captivating, and authentic approach.
- Followed company policies and guidelines to craft thorough, well-written content.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for customers.
- Consulted with colleagues to understand project requirements and purpose.
- Completed thorough research into assigned topics.
- Conducted meetings with managers and colleagues to gather requirements and understand company goals.
- Organized material to research and complete writing tasks.
- Translated technical terminology and jargon into plain, clear language.
- Took photos of products from different angles and perspectives to capture perfect images for the company website.
- Answered customer questions in regards to all products
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Courier Driver
DoorDash
08.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Running Coach
Private Practice
01.2018 - 02.2022
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Established clear benchmarks for performance and monitored individual progress.
- Assisted in developing marketing materials to promote coaching services.
- Researched latest industry trends and developments to keep abreast of best practices.
Marketing Assistant
Polka Dot Marketing
03.2017 - 05.2017
- Marketing duties for companies including Staminade, Gold Coast Ocean Way Ride, BEKO, Glenelg Public House, Turmeric Australia, etc
- Social Media duties including regular posts for Facebook, Instagram, Twitter, Google +, YouTube, Pinterest, etc
- Sport Blogs for Staminade including ‘Are you at risk of overtraining?’, ‘Tips to prevent overtraining’, and ‘importance of electrolytes for sporting performance’
- These blogs can be found on the Staminade website
- Collecting product reviews from BEKO customers and collating this information into Word Documents
- Graphic Design for Staminade using programs including Shutterstock, Photoshop and Canva
- These designs were used for Staminade’s social media including Facebook, Twitter and Instagram.
Public Relations and Marketing Assistant
Zanthii
01.2017 - 03.2017
- Developed innovative marketing and PR strategies.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Designed and created campaign e-mail invitations, articles and marketing content.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Identified customer needs through market research and analysis.
- Drafted and edited content for organizational publications, employee newsletters and blogs.
Sports Retail Assistant
2XU Harbour Town
01.2016 - 04.2017
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Stylist Sales Assistant
Lorna Jane Active, Harbour Town
01.2015 - 01.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered incoming calls and emails to provide product information, features and benefits.
- Increased sales and customer satisfaction through personalized servicing.
Dog Shelter Carer
Animal Welfare League Of QLD
01.2014 - 01.2015
- Prepared food and water following instructions from manager
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors.
- Kept animals stimulated with variety of enrichment activities.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Used skills to assist with rescuing and rehabilitating different animals.
Private Bike Mechanic
Dave McDonald
01.2013 - 12.2013
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Handled estimation of parts, bike and component repairs and replacements.
- Cleaned and lubricated bicycle parts.
- Installed, repaired and replaced equipment or accessories such as handlebars, stands and seats.
- Aligned wheels and installed and adjusted brakes and brake pads.
- Helped customers select bicycles to fit body size and intended bicycle uses.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Cleaner
Griffith University Village
01.2013 - 12.2013
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and implemented comprehensive cleaning plan for entire building.
Aged Care Volunteer
Regis Aged Care
01.2012 - 12.2012
- Offered companionship and kindness to elderly patients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained clean, safe, and well-organized patient environment.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted disabled clients to support independence and well-being.
Retail Assistant
Sports Power
01.2012 - 12.2012
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Beach Lifeguard
Port Macquarie Surf Life Saving Club
01.2007 - 01.2008
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Verified first aid supplies each day to effectively handle any emergency.
- Patrolled beach to check on beach-goers and identify unauthorized activities such as alcohol use.
- Simulated rescue conditions regularly with team members to maintain water rescue proficiency.
- Responded promptly to emergencies on beach and in water, administered first aid and CPR
- Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.
- Set up and broke down equipment, umbrellas and chairs.
- Educated swimmers on safety requirements and enforced strict rules to protect beachgoers.
Education
Post Graduate Degree in Marketing - Business
Griffith University
Gold Coast12.2016
Bachelor Of Business - Sport Management
Griffith University
Gold Coast, QLD06.2016
High School Certificate -
St Josephs Regional College
Port Macquarie12.2012
Skills
- Verbal and Written Communication
- Employee Training
- Project Coordination
- Business Communications
- Team Collaboration
- Customer Engagement
- Brand Development
- Social Media Oversight
- Administrative Assistance
- Google Analytics
- Prioritization
- Content Creation
- Team Leadership
- Market Research
Accomplishments
2017 - World Champion Olympic Distance Triathlon (20-24)Ironman Port Macquarie2018 - 1st 70.3 Ironman New Zealand2017 - mpion Olympic Distance Triathlon (20-24)
2023 - 2nd Elite Mooloolaba Olympic Tri
2023 - 1st Gold Coast Luke Harrop Memorial Tri
2023 - 1st Port Macquarie 10km - 35.10
2022 - Ironman Western Australia Top 10
2021 - 4th overall 70.3 Ironman Sunshine Coast
Certification
Surf Rescue Certificate
CPR Qualified
Open Drivers License
Timeline
Courier Driver
DoorDash
08.2023 - Current
Running Coach
Private Practice
01.2018 - 02.2022
Creative Writer
Budget Pet Products
05.2017 - 08.2023
Marketing Assistant
Polka Dot Marketing
03.2017 - 05.2017
Public Relations and Marketing Assistant
Zanthii
01.2017 - 03.2017
Sports Retail Assistant
2XU Harbour Town
01.2016 - 04.2017
Stylist Sales Assistant
Lorna Jane Active, Harbour Town
01.2015 - 01.2016
Dog Shelter Carer
Animal Welfare League Of QLD
01.2014 - 01.2015
Private Bike Mechanic
Dave McDonald
01.2013 - 12.2013
Cleaner
Griffith University Village
01.2013 - 12.2013
Aged Care Volunteer
Regis Aged Care
01.2012 - 12.2012
Retail Assistant
Sports Power
01.2012 - 12.2012
Beach Lifeguard
Port Macquarie Surf Life Saving Club
01.2007 - 01.2008
Post Graduate Degree in Marketing - Business
Griffith University
Bachelor Of Business - Sport Management
Griffith University
High School Certificate -
St Josephs Regional College
Surf Rescue Certificate
CPR Qualified
Open Drivers License
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