Madeline Sonter
Greystanes,NSW
Summary
Competent professional with experience in various customer service roles. Skilled in maintaining cleanliness, ensuring safety protocols, and assisting customers with different needs. Strengths include strong communication skills, adaptability, and ability to work efficiently under pressure. At previous position, improved overall customer satisfaction through proactive assistance and prompt response to inquiries.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Arena Attendant
FlipOut
Villawood, NSW
10.2024 - Current
- Monitored trampoline use to maintain safety protocols and guidelines.
- Assisted in managing guest check-ins and admissions efficiently.
- Ensured cleanliness and safety of the arena for guests and staff.
- Provided customer support by answering questions and addressing concerns.
Mathematics Tutor
Self employed
Greystanes, 2145
09.2023 - Current
- Developed personalised lesson plans for diverse learning styles and abilities.
- Conducted one-on-one tutoring sessions to reinforce mathematical concepts and skills.
- Collaborated with parents and teachers to support student learning goals.
- Utilised educational tools and resources to enhance student engagement and understanding.
Santa's Helper
Scene To Believe
Merrylands, NSW
10.2024 - 12.2024
- Engaged with families to create a joyful holiday experience.
- Supported Santa during photo sessions with children.
- Maintained a clean and festive environment in the workshop.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Cashier
IGA
Merrylands, NSW
04.2023 - 04.2024
- Processed customer transactions accurately and efficiently at the register.
- Maintained a clean and organized checkout area for customer convenience.
- Handled cash, credit, and gift card payments following company procedures.
- Collaborated with team members to ensure smooth store operations during busy periods.
Education
Bachelor of Aviation (Management) -
UNSW
Kensington, NSW11-2027
Certificate II in Hospitality -
Cerdon College
Merrylands, NSW11-2024
High School Certificate -
Cerdon College
Merrylands, NSW10-2024
Skills
- Customer service
- Team collaboration
- Safety compliance
- Mathematical tutoring
- Conflict resolution
Accomplishments
- UNSW Aviation Society - subcommittee member, marketing (2025)
- Rotary Youth Award in Hospitality (2024)
- Sr. Doreen McOscar Award for Outstanding Academic Achievement, 2024
Certification
- Valid First Aid Certificate (December 2024 - 2025)
- Valid police check (November 2024 - 2025)
- Valid NSW green provisional driver's license
References
References available upon request.
Timeline
Arena Attendant
FlipOut
10.2024 - Current
Santa's Helper
Scene To Believe
10.2024 - 12.2024
Mathematics Tutor
Self employed
09.2023 - Current
Cashier
IGA
04.2023 - 04.2024
Bachelor of Aviation (Management) -
UNSW
Certificate II in Hospitality -
Cerdon College
High School Certificate -
Cerdon College