Madeline Tetzner
Gold Coast,QLD
Summary
Committed job seeker with a history of meeting company needs with consistent and organised practices. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Senior Consultant
Flight Centre Travel Group
Helensvale, QLD
04.2022 - Current
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of client needs.
Customer Relations Manager
Pepper Kids Therapy
Eight Mile Plains, QLD
06.2021 - 04.2022
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Senior Travel Consultant
Flight Centre Travel Group
Gold Coast, QLD
06.2016 - 06.2020
- Created travel itineraries and made adjustments to meet client specifications.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Stayed up to date on travel industry, policies and restrictions.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Exceeded customer satisfaction by finding creative solutions to problems.
Early Childhood Educator
Kool Kids Nerang
Nerang, QLD
09.2015 - 06.2016
- Stuck to daily routines to help children feel comfortable and promote development.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Education
Certificate III Travel - Travel & Tourism
Franklyn Scholar Institute
Gold Coast07-2017
Diploma of Early Childhood Education & Care - Education
Kool Kids Training College
Gold Coast, QLD04-2017
High School Diploma -
A.B Paterson College
Gold Coast11-2014
Certificate III Children's Service - Education
Kath Dickson Institute of Technology
Gold Coast06-2014
Skills
- Software Management
- Consulting
- Strong Leadership Skills
- Business Development
- Schedule Management
- Travel Coordination
- Customer Relations
- Confidential Document Control
- Spreadsheet Tracking
- Office Administration
- Parent Interaction
- Student Interaction
- Customer Relationship Management (CRM)
- Lead Generation
- Time Management
- Negotiation
- Sales Techniques
- Verbal and Written Communication
Accomplishments
- #4 Top Novice Sales Consultant Flight Centre Travel Group FY 2016-17
- Consistently achieves Top Sales Consultant within Gold Coast within multiple KPI categories.
Timeline
Senior Consultant
Flight Centre Travel Group
04.2022 - Current
Customer Relations Manager
Pepper Kids Therapy
06.2021 - 04.2022
Senior Travel Consultant
Flight Centre Travel Group
06.2016 - 06.2020
Early Childhood Educator
Kool Kids Nerang
09.2015 - 06.2016
Certificate III Travel - Travel & Tourism
Franklyn Scholar Institute
Diploma of Early Childhood Education & Care - Education
Kool Kids Training College
High School Diploma -
A.B Paterson College
Certificate III Children's Service - Education
Kath Dickson Institute of Technology