Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madeline Tetzner

Gold Coast,QLD

Summary

Committed job seeker with a history of meeting company needs with consistent and organised practices. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Senior Consultant

Flight Centre Travel Group
Helensvale, QLD
04.2022 - Current
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of client needs.

Customer Relations Manager

Pepper Kids Therapy
Eight Mile Plains, QLD
06.2021 - 04.2022
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
  • Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Senior Travel Consultant

Flight Centre Travel Group
Gold Coast, QLD
06.2016 - 06.2020
  • Created travel itineraries and made adjustments to meet client specifications.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Stayed up to date on travel industry, policies and restrictions.
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Early Childhood Educator

Kool Kids Nerang
Nerang, QLD
09.2015 - 06.2016
  • Stuck to daily routines to help children feel comfortable and promote development.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Encouraged creativity through art, music, dramatic play and other creative activities.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.

Education

Certificate III Travel - Travel & Tourism

Franklyn Scholar Institute
Gold Coast
07-2017

Diploma of Early Childhood Education & Care - Education

Kool Kids Training College
Gold Coast, QLD
04-2017

High School Diploma -

A.B Paterson College
Gold Coast
11-2014

Certificate III Children's Service - Education

Kath Dickson Institute of Technology
Gold Coast
06-2014

Skills

  • Software Management
  • Consulting
  • Strong Leadership Skills
  • Business Development
  • Schedule Management
  • Travel Coordination
  • Customer Relations
  • Confidential Document Control
  • Spreadsheet Tracking
  • Office Administration
  • Parent Interaction
  • Student Interaction
  • Customer Relationship Management (CRM)
  • Lead Generation
  • Time Management
  • Negotiation
  • Sales Techniques
  • Verbal and Written Communication

Accomplishments

  • #4 Top Novice Sales Consultant Flight Centre Travel Group FY 2016-17
  • Consistently achieves Top Sales Consultant within Gold Coast within multiple KPI categories.

Timeline

Senior Consultant

Flight Centre Travel Group
04.2022 - Current

Customer Relations Manager

Pepper Kids Therapy
06.2021 - 04.2022

Senior Travel Consultant

Flight Centre Travel Group
06.2016 - 06.2020

Early Childhood Educator

Kool Kids Nerang
09.2015 - 06.2016

Certificate III Travel - Travel & Tourism

Franklyn Scholar Institute

Diploma of Early Childhood Education & Care - Education

Kool Kids Training College

High School Diploma -

A.B Paterson College

Certificate III Children's Service - Education

Kath Dickson Institute of Technology
Madeline Tetzner