Madeline Thomas
Rose Bay,NSW
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in function cordination, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
9
9
years of professional experience
Work History
Bar Manager
Laundy Hotels
08.2023 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Hairdresser
Tonichair&beautyhouse
01.2017 - 08.2023
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
Waitress Trainee
Bottolinos
04.2016 - 01.2017
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
Education
Responsible Conduct of Gaming
Clear To Work
Sydney, NSW06-2024
Responsible Service of Alcohol
Clear To Work
Sydney, NSW08-2023
NVQ Level 3 Hairdressing & Barbering Services - Hairdressing&barbering
Weston College
Weston Super-mare09-2021
High School Diploma -
Gordano School
United Kingdom09-2012
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Relationship building
- Cash handling
- Clear communication
Timeline
Bar Manager
Laundy Hotels
08.2023 - Current
Hairdresser
Tonichair&beautyhouse
01.2017 - 08.2023
Waitress Trainee
Bottolinos
04.2016 - 01.2017
Responsible Conduct of Gaming
Clear To Work
Responsible Service of Alcohol
Clear To Work
NVQ Level 3 Hairdressing & Barbering Services - Hairdressing&barbering
Weston College
High School Diploma -
Gordano School
Similar Profiles
Kim SmallKim Small
Bistro Supervisor at Laundy HotelsBistro Supervisor at Laundy Hotels
Reece WestonReece Weston
Senior Bartender/ Gaming at Laundy HotelsSenior Bartender/ Gaming at Laundy Hotels
Alison TesorieroAlison Tesoriero
Customer Service Manager at Laundy HotelsCustomer Service Manager at Laundy Hotels