Madeline Van Vliet

• Providing in-class support to students to support their learning.
• Facilitating a hands on and engaging workshops for students based on NASCA values.
• Liaising with School staff on a students-specific needs
• Communicating with a community members to coordinate an upcoming cultural events.
• Brainstorming new ideas for program activities
• Taking appropriate photos for social media.
• Collecting attendance data about student outcomes for reporting and to improve the program delivery.

• Supervise and interact with young people attending activities at Youth Centre.
• Implement activities and programs in partnership with our Senior Youth Worker.
• assisting children and young people with their daily needs and routines
• helping young people to form positive beliefs about themselves
• modelling and teaching children and young people how to build positive, trusting and respectful relationships
• working with a focus on reflective practice and continuous improvement
• referring young people to support programs
• Teaching young people life skills e.g cooking, decision making and good communication.

• Assist clients with education, future goals, development of their living skills, and help guide with development into adulthood.
• supporting clients to manage challenging behaviours, planning or attending activities.
• Assisting with daily routines.
• Supervised youth in residential and community-based programs to minimize risks and offer support.
• Supervised meetings with family members to help create support system for clients.
• Supported individuals dealing with mental health and emotional issues.
• Completed clear and concise documentation of youth behaviour and actions.
• Designed safe and supportive environment for clients to discuss issues.
• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.

• Recruited, trained and mentored new staff to deliver top-quality customer service.
• Worked with FOH and BOH staff to support superior service delivery.
• Oversaw day-to-day operations within budget by optimizing labor, product and service strategies.
• Reviewed staffing levels to meet operational needs and financial objectives.
• Conversed with guests informally to obtain feedback on overall customer satisfaction.
• Developed weekly work schedule to meet business demands.
• Assisted employees in understanding guest needs, providing guidance and constructive feedback.
• Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
• Responded to guest concerns and complaints to achieve positive resolution.

• Microsoft Word

• Excel

• Powerpoint

• Publisher

• Microsoft Teams

• Manage paper work and filing

• Data entry and record keeping

• Onboarding process for new employees

• Ordering stationary

• Prepare presentations

• Schedule meetings

• Organise travel arrangements

• Review, organize, and answer emails

• Manage agenda calendars

• Light Vehicle Service Management

• Onboarding employees

• PIMS

• Teambinder

• Preparing food
• Packaging food and beverages
• Welcoming and greeting customers
• Maintaining equipment
• Ensuring a healthy and safe environment
• Comply with health and safety laws and guidelines

• Delegating responsibilities and supervising business operations
• Resolving conflicts or complaints from customers and employees
• Monitoring store activity and ensuring it is properly provisioned and staffed
• Analyzing information and processes and developing more effective or efficient processes and strategies
• Establishing and achieving business and profit objectives
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Generating reports and presenting information to upper-level managers or other parties
• Ensuring staff members follow company policies and procedures
• Other duties to ensure the overall health and success of the business

• Attending to customers' needs as a primary focus
• Resolving simple customer enquiries and referring difficult customer enquiries to a Manager
• Promoting teamwork to achieve restaurant goals so that assigned tasks are performed in a timely manner
• Assisting others when needed while demonstrating consideration for proper procedures
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of work stations
• Follow correct procedures and reasonable instructions including wearing Personal Protective
• Equipment (PPE) when instructed