Madeline Williamson-Roe
Valla Beach,NSW
Summary
Dynamic team player and skilled barista with proven expertise in espresso machine operation and exceptional customer service, honed at McDonald's. Excelled in creating a welcoming atmosphere, efficiently managing high-volume periods, and training new staff. Demonstrated mastery in POS system operation and cash handling, contributing to seamless front-of-house operations at The Alofa Sands. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
2
2
years of professional experience
Work History
Barista
McDonald's
09.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Front of House Staff Member
The Alofa Sands
02.2024 - 03.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
Education
Year 11 -
Macksville High School
Macksville, NSW09.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- Safe Food Handling
- Hospitality service expertise
- POS System Operation
- Latte art
Timeline
Front of House Staff Member
The Alofa Sands
02.2024 - 03.2024
Barista
McDonald's
09.2022 - Current
Year 11 -
Macksville High School
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