Summary
Overview
Work History
Education
Skills
Spending time with family and friends
Timeline
Generic

Madeline Willis

Narre Warren,VIC

Summary

I am a hardworking Medical Receptionist, I work productively with diverse personalities and am experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Always ready to help team members. Successful at managing multiple priorities with a positive attitude. I feel that I am a clear communicator with excellent interpersonal skills .

Overview

12
12
years of professional experience

Work History

Medical Receptionist

Casey Medical Centre
02.2015 - Current
  • Adhered to strict guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Organized paperwork such as charts and reports for office and patient needs.

Administration Officer

The Gloveman
03.2014 - 02.2015
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Drafted and distributed invoices for outstanding payments.

Beauty Therapist

The Temple Body And Soul
12.2011 - 03.2014
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Processed payments, entering sales in register for prompt customer service.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained counter and display areas for cleanliness and organization.
  • Maintained regular client list and successfully handled walk-in customers.

Education

Diploma of Beauty Therapy -

Elly Lukas
Melbourne, VIC
2013

GED -

Rowville Secondary College
Rowville, VIC
12.2011

Skills

  • Medical Transcription
  • Call Transfers
  • Patient Callbacks
  • Operational Requirements
  • Critical Thinking
  • Front Desk Operations
  • Medical Billing and Coding
  • Electronic Medical Record
  • Referral Verification
  • Medical Records Management
  • Co-Payment Collection
  • Reminder Calls
  • Patient Reception Management
  • Typing and Filing
  • Medical Records Verification
  • Patient Health Information Access
  • Healthcare Administration
  • Checking Patient Details
  • Patient Referral
  • Telephone Etiquette
  • Patient Relations
  • Patient Scheduling
  • Appointment Scheduling
  • Workflow Optimization

Spending time with family and friends

I have been Married to my husband Tyler for 4 years , we have 2 beautiful kids , Rosie (3) & Mack (1) , and we also have our energetic dog ,Ollie !

We love taking our little family on day adventures and getting outside on the weekends . 

Our friends are in that same stage of life with young children and we enjoy getting together with them all and watching them build little friendships which will hopefully last a life time, just like ours .


Timeline

Medical Receptionist

Casey Medical Centre
02.2015 - Current

Administration Officer

The Gloveman
03.2014 - 02.2015

Beauty Therapist

The Temple Body And Soul
12.2011 - 03.2014

Diploma of Beauty Therapy -

Elly Lukas

GED -

Rowville Secondary College

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Madeline Willis