Madelize Baben
Tannum Sands,QLD
Summary
Personable Office Administrator with 26 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Dedicated administration professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Office Administrator/Customer Service Representative
TUNGSTEN RECOVERIES PTY LTD
01.2022 - 07.2023
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Enhanced team collaboration with establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
CONTROL ROOM ADMINISTRATOR (COVID 19 FACILITY)
TC SMELTER SAMANCOR CHROME
01.2021 - 12.2021
- Reduced overhead costs through careful budget management and resource allocation.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Screening of potential COVID 19 Patients
- Distribution of new COVID-19 patient information to all relevant personnel
- Arranging of quarantine facility in case of positive COVID-19 patient/s
- Daily follow-up of COVID-19 patient/s requirements/medication
- Managed administrative functions as required.
Office Administrator/Customer Service Representative
TUNGSTEN RECOVERIES PTY LTD
07.2013 - 12.2020
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Enhanced team collaboration with establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Improved workplace efficiency with regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Edited documents to improve accuracy of language, flow, and readability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Executive Frontline Receptionist/Office Administrator/Customer Service Representative
HOMEMARK PTY LTD
02.2012 - 06.2013
- Enhanced customer satisfaction by efficiently managing the front desk and promptly addressing inquiries.
- Streamlined office operations for increased productivity by implementing effective organizational systems.
- Reduced wait times for incoming calls with prompt and professional phone management skills.
- Maintained a clean and welcoming reception area, contributing to a positive first impression for visitors.
- Improved client relations by providing exceptional service during check-in and check-out processes.
- Contributed to team efficiency by effectively coordinating interdepartmental communication efforts.
- Increased client retention through attentive follow-up calls, emails, and personalized outreach efforts.
- Safeguarded sensitive information by maintaining strict confidentiality protocols in handling personal records or documents.
- Exhibited strong multitasking abilities when juggling competing priorities under tight deadlines.
- Helped maintain a safe work environment by adhering to company policies regarding visitor access control procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Personal Assistant to Directors
SIFISO BUILDING MAINTENANCE & CONSTRUCTION CC
07.1998 - 01.2012
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Assisted in preparation of presentations and reports, contributing to well-informed decision making.
- Monitored expenses closely, maintaining organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Accomplished project deadlines by assisting with task completion whenever required.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Monitor collections/deliveries via courier services, ensure deliveries arrived as specified.
- Responsible for overall Reception/Switchboard duties/facilities/helpline and database.
- Operate Nitsuko switchboard with 90 outgoing and 27 incoming lines (handling approximately 800 to 1000+ incoming calls per day).
- Receive and distribute messages through company via e-mail-system.
Education
No Degree - Computer Systems
SAGE Pastel Partner
South Africa06.2015
No Degree - Personal Assistant And Project Management Course
VETTA Communications
South Africa03.2014
High School Diploma -
Rodeon High School
Swartruggens - South Africa12.1987
Skills
- Human Resources
- Spreadsheet development
- Customer Engagement
- Report Preparation
- Workforce Management
- Expert in Microsoft Office, Adobe Acrobat, Internet and Outlook, Bookings exe
- Expense Reporting
- File Maintenance
- Operations Management
- Administrative support
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Office Administrator/Customer Service Representative
TUNGSTEN RECOVERIES PTY LTD
01.2022 - 07.2023
CONTROL ROOM ADMINISTRATOR (COVID 19 FACILITY)
TC SMELTER SAMANCOR CHROME
01.2021 - 12.2021
Office Administrator/Customer Service Representative
TUNGSTEN RECOVERIES PTY LTD
07.2013 - 12.2020
Executive Frontline Receptionist/Office Administrator/Customer Service Representative
HOMEMARK PTY LTD
02.2012 - 06.2013
Personal Assistant to Directors
SIFISO BUILDING MAINTENANCE & CONSTRUCTION CC
07.1998 - 01.2012
No Degree - Computer Systems
SAGE Pastel Partner
No Degree - Personal Assistant And Project Management Course
VETTA Communications
High School Diploma -
Rodeon High School
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