Madelyn Do

Melbourne,VIC

Summary

Current Universal Banker mainly focused on assisting with writing unsecured lending applications, whilst maintaining a responsible lending mindset and structured call flow. Educates customers on personal loan and credit card(s) features, eligibility criteria and post application steps or required documents, if warranted. Execute account keeping enquires such as direct debit enquires or personal closure processes. Holds foundation knowledge about required documentation as per LEN800.

Looking to improve on unsecured lending knowledge by learning and implementing the ins and outs of the verification stage of an unsecured applications. Hoping to contribute to the improvement of the holistic customer experience by being one stop shop for all unsecured lending enquires.

Overview

years of professional experience

Work History

Direct Lending Advisor

NAB

Docklands

11.2024 - Current

Writes phone assisted applications for unsecured products in accordance with LEN800
Liaise and relays information between customers and case managers to communicate customer wants and case manager needs to follow-up on in process applications
Takes on decline conversations whilst maintaining professionalism
Educates customers on digital banking actions such as amending statement and account preferences
Completes 15-20 calls per day

Sales Representative

Kmart

Clayton

05.2022 - 05.2024

Monitored up to 10 cash registers and self serve registers simultaneously
Received and organized incoming inventory, present store products, and wrote off damaged products
Guided customers to their desired products

Senior Crew Member

Hungry Jack's

Moorabbin

12.2018 - 05.2022

Managed simultaneous tasks of processing, producing, and packing customer orders, ensuring timely fulfillment and operational effectiveness.
Trained new crew members during the first 3 months of their employment
Frequently worked busy shifts including Friday rushes and weekends

Education

Bachelors of Science

The University of Melbourne

Skills

Customer Service: answering customer questions and queries about available products and services, and liaising with internal and external stakeholders to ensure a smooth a pleasant visit/calls

Organisational Skills: identifying and prioritising tasks that needs immediate attention and implementing strategies to combat said tasks in order to meet deadlines

Websites

linkedin.com/in/madelyn-do-0a67b8248

Accomplishments

Completed Run Melbourne, Half Marathon, 2025

Timeline