Madelyn H
Sydney
Summary
Highly determined individual who can work efficiently under pressure whilst delivering a high standard of work. Continuously aiming to achieve high results and am renowned for my ability to commit to challenges by applying sound judgement, knowledge and attention to detail. My current and past roles have been very demanding and assisted in my negotiable and organisational skills to prioritize tasks and resolve disputes in a professional and ethical manner. Highly regarded for my personable manners which have allowed me to build strong relationships with all internal and external stakeholders.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Cuscal
11.2021 - 11.2022
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Managed email correspondence for Head of Department and executive team, ensuring timely and professional communication.
- Provided system access assistance and troubleshooting for HOD and executives, optimizing workflow and technology utilization.
- Conducted Expense system training sessions to enhance user proficiency.
- Oversaw corporate card applications, ensuring accuracy and expedited approval process.
- Reconciled expenses for HOD, maintaining accurate documentation and resolving discrepancies.
- Managed diary and travel arrangements for CEO, HOD and 16 individuals, ensuring seamless travel experiences.
- Prepared meeting rooms, ensuring all necessary materials and amenities were in place.
- Coordinated catering for Client Services and breakfast Club meetings, considering dietary preferences and providing a pleasant dining experience.
- Handled invoices for Client Services, including recruitment, purchase orders, and Client Delivery Group, ensuring accuracy and financial compliance.
- Booked client and Cuscal team lunches for events, considering logistics and dietary preferences.
- Planned COBA events, managing booth setup, accommodations, flights, briefing packs, couriers, and artwork for successful execution.
- Assisted Account Managers with adhoc tasks, contributing to workflow efficiency.
- Synchronized meeting agendas for HOD, team, and client meetings, ensuring preparedness and effectiveness.
- Supported planning of Quarterly Business Reviews and Client meetings, ensuring logistics and materials were in place.
- Assisted in workshops, coordinating logistics and providing support for an engaging learning environment.
- Rescheduled meetings for client services, accommodating changes in availability.
Fraud Officer
Cuscal
08.2020 - 11.2021
- Answered 60-100 calls a day
- Assessed alerts/ transactions to determine whether fraud or not
- Worked in a rotating 7 day roster (company is open 24/7)
- Learnt how to pick up on all types of fraud such as remote access scams, counterfeit fraud, online fraud
- Card cancellations
- Worked with bank agents, customers, police officers, other internal/ external fraud officers
Customer Service Representative
Commonwealth
03.2019 - 08.2020
- Answered 60-100 customer/client calls a day
- Credit card maintenance
- Interest explanations
- Explanations of processes regarding credit cards
- Credit card applications
- Used black screen systems such as bureau and live 7/ telnet.
Verification Officer
Westpac
10.2017 - 01.2019
- Verified customers income
- Used black screen systems (VISION, GOE, GUI)
- Customer service- calling customers
- Approved credit cards & personal loans
- Vehicle verification
- Completed internal business and writing courses
- Interacted with different internal departments (Frauds, Branch members, Credits)
- Building rapport with customers.
Dental Nurse
Gentle Dental Care
02.2015 - 10.2017
- Reception work, assisted general dentists, hygienist, orthodontists, specialists
- Sterilization
- Trained new girls to assist for general dentistry
- X-rays & OPG's
- Assisted during IV sedation procedures
- Educating patients on maintaining good oral hygiene.
Education
Certificate IV in Leadership & Management
TAFE
12.2024
Certificate IV in Business -
TAFE
07.2023
RSA -
Alpha Beta College
07.2023
RCG -
TCP Training
07.2023
Admin Alchemist Transformation Program -
Rachael Bonetti
03.2022
Certificate IV in Finance & Mortgage Broking -
TAFE
01.2021
Certificate III in Dental Assisting -
TAFE
12.2017
First Aid -
TAFE
06.2017
Elite Gymnastics
Wesfields Sports High School
12.2013
Skills
- Customer Service
- Transaction Processing
- Account Management
- Fraud and risk analysis
- Advocating sales and promotions
- Interpersonal Skills
- State Champion- Elite Gymnast
References
Available upon request
Timeline
Executive Assistant
Cuscal
11.2021 - 11.2022
Fraud Officer
Cuscal
08.2020 - 11.2021
Customer Service Representative
Commonwealth
03.2019 - 08.2020
Verification Officer
Westpac
10.2017 - 01.2019
Dental Nurse
Gentle Dental Care
02.2015 - 10.2017
Certificate IV in Leadership & Management
TAFE
Certificate IV in Business -
TAFE
RSA -
Alpha Beta College
RCG -
TCP Training
Admin Alchemist Transformation Program -
Rachael Bonetti
Certificate IV in Finance & Mortgage Broking -
TAFE
Certificate III in Dental Assisting -
TAFE
First Aid -
TAFE
Elite Gymnastics
Wesfields Sports High School
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