Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MADELYN HOUSE

Lavington,NSW

Summary

I am 27 years of age and have 9 years of administration and customer service experience under my belt. I am creative minded and extremely motivated to learn and excel personally and professionally. I'm experienced in handling sensitive student data, providing accurate policy advice, and delivering exceptional support with empathy and confidentiality. I am also passionate about providing positive outcomes and am eager to contribute to team success through hard work, attention to detail and my bubbly personality.

Overview

9
9
years of professional experience

Work History

Enrolments Officer

Charles Sturt University
Albury/Wodonga, NSW
12.2022 - Current
  • Deliver policy-informed administrative support to students and staff on enrolment and fees, applying high levels of accuracy and confidentiality.
  • Collaborate with team members to ensure excellence, and meet critical deadlines with minimal supervision.
  • Ensure compliance with company policies and procedures and legislation when handling confidential student details, sensitive data/documents and enrolments and fees administrative tasks.
  • Consistently embody university values in behavior and decision-making, promoting inclusivity and collaboration.
  • Contribute to the ongoing improvement of enrolment processes and documentation to enhance student experience.
  • Maintain comprehensive knowledge of business processes through active participation in training sessions.
  • Input data accurately into enterprise systems related to enrolment and fees, including Banner, GPS and CRM.
  • Participate actively in the customer service team, contributing to a culture of continuous improvement and delivering a student centric approach.

Administration Officer/ Receptionist

Accredited Distributors
Albury
01.2019 - 12.2022
  • Facilitated communication with internal and external stakeholders daily.
  • Provided clerical support by managing orders and addressing customer inquiries via email and phone.
  • Greeted customers as first point of contact, ensuring a welcoming atmosphere and personalised service.
  • Delivered knowledgeable assistance while supporting sales initiatives as needed.
  • Utilised conflict resolution skills to address customer dissatisfaction effectively.
  • Maintained organised work environment and prepared business documents using Microsoft Office applications.
  • Achieved business KPIs, including tele-sales goals and customer contact metrics during peak periods.
  • Executed banking tasks, receipted stock, and handled inter-business transfers efficiently.

Administration Officer

Telstra Business Centre
01.2017 - 01.2019
  • Provided exceptional service to NBN customers, enhancing conflict resolution and communication skills.
  • Developed strong customer relationships through regular follow-ups, ensuring satisfaction and support.
  • Achieved proficiency in various reception duties while completing Certificate III in Business.
  • Transitioned to clerical role, performing tele-sales, IT support, banking, and sales support tasks.
  • Managed calendar and inter-business transfers efficiently to streamline operations.
  • Collaborated with internal and external stakeholders to meet business KPIs effectively.
  • Exceeded Tele-Sale targets through diligent follow-up on customer surveys for feedback resolution.

Customer Service Representative

Zone Laser Tag
Albury
01.2016 - 01.2019
  • Liaised with families to organise parties and functions, enhancing customer satisfaction.
  • Handled money and assisted with POS opening and closing procedures, ensuring accuracy in register counts.
  • Provided front desk customer service by promptly answering calls and addressing inquiries professionally.
  • Resolved customer concerns with empathy, ensuring swift problem resolution and superior service.
  • Maintained a clean working environment, promoting a respectable and tidy business appearance.

Administration & Program Support Officer (Traineeship Position)

Interchange- Upper Murray Family Care
01.2016 - 01.2017
  • Successfully completed Certificate IV in Disability through Interchange Gap Year Traineeship Program.
  • Provided direct assistance to children aged 0-18 with disabilities, facilitating on-campus and off-campus activities.
  • Delivered high levels of physical support by lifting, adjusting, and moving clients to enhance participation.
  • Maintained confidentiality while updating records and managing CRM system in office.
  • Assisted with educational forums and pitch events to foster volunteer engagement and connectivity.
  • Established strong relationships with clients and families to align with business goals.
  • Contributed to the social development of the children through planning and execution of diverse group activities.

Education

Certificate III - Business

ATEL Training Solutions
Albury, NSW
01.2018

Certificate IV - Disability

MP Training And Personnel
Wodonga, VIC
01.2016

Certificate of Graduation -

Victory Lutheran College
Wodonga, VIC
01.2015

Skills

  • Complex Problem Solving
  • Coordination
  • Judgment and Decision Making
  • Emotional Intelligence
  • Prioritisation and Time management skills
  • Intermediate experience in Microsoft Office Programs
  • Intermediate experience in CRM
  • Intermediate experience in POS systems
  • Good Negotiation Skills
  • Relationship Building
  • Conflict Resolution

References

References available upon request.

Timeline

Enrolments Officer

Charles Sturt University
12.2022 - Current

Administration Officer/ Receptionist

Accredited Distributors
01.2019 - 12.2022

Administration Officer

Telstra Business Centre
01.2017 - 01.2019

Customer Service Representative

Zone Laser Tag
01.2016 - 01.2019

Administration & Program Support Officer (Traineeship Position)

Interchange- Upper Murray Family Care
01.2016 - 01.2017

Certificate III - Business

ATEL Training Solutions

Certificate IV - Disability

MP Training And Personnel

Certificate of Graduation -

Victory Lutheran College

Similar Profiles

CREATE PROFILE
MADELYN HOUSE