Madelyn Manos
Epping,VIC
Summary
Dedicated and detail-oriented Network Support Officer providing exceptional support to dealers. Skilled in resolving complex supply chain issues, managing high-volume communications, and ensuring the timely processing of orders and returns. Adept at collaborating with cross-functional teams to achieve operational excellence. Proven ability to deliver accurate pricing, availability information, and ETAs, contributing to efficient dealership operations and high levels of client trust. Committed to continuous improvement and fostering strong relationships with internal and external stakeholders.
Overview
9
9
years of professional experience
Work History
Network Support Officer
Honda
01.2024 - Current
- Resolved dealer's short supply claims efficiently, ensuring minimal disruption to dealership operations and maintaining high levels of dealer satisfaction.
- Managed inbound and outbound communications, handling an average of 25 calls per day to address and resolve dealer inquiries and issues.
- Conducted thorough investigations of missing deliveries, coordinating with logistics and warehouse teams to locate and expedite orders.
- Processed customer orders accurately and promptly, ensuring timely fulfillment and adherence to company standards.
- Provided accurate pricing and availability information, enabling dealers to make informed purchasing decisions and improving order accuracy.
- Delivered estimated time of arrival (ETA) information to customers, enhancing transparency and customer satisfaction.
- Liaised with various internal departments, including the parts inbound and warehouse teams, to streamline processes and achieve desired outcomes, fostering cross-functional collaboration.
- Utilized problem-solving skills to address and resolve complex issues, contributing to continuous improvement in service delivery.
Account Manager
JB Hi-Fi Business
07.2023 - 01.2024
- Successfully managed a portfolio of more than 300 accounts, maintaining customer satisfaction.
- Built and strengthened long-lasting client relationships.
- Proficiently handled the end-to-end sales process, including generating quotes, processing orders, and effectively identifying and addressing client needs.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Collaborated with suppliers to secure optimal pricing, while diligently monitoring stock availability and estimated time of arrival.
Customer Service Officer
Australian Outdoor Living
05.2020 - 07.2023
- Responded to customer calls and emails to ensure enquiries were appointed as soon as possible.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes and job description.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Planned and organised daily appointments so that they flowed efficiently, taking travel time and location in to consideration.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Team Member
KFC
03.2015 - 04.2020
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Mentored new team members on registers, meeting customer needs, food preparation and general housekeeping of the store.
Education
Bachelor of Animal And Veterinary Biosciences -
LA TROBE UNIVERSITY
2020
High School Diploma -
Epping Secondary College
Epping, VIC11.2017
Skills
- Inbound and Outbound Calling
- Understanding Customer Needs
- Administrative Duties
- Payment Processing
- Account Development
- Brand Management
- Proficient in word and excel
- Calm and Professional Under Pressure
- Records Maintenance
- Data Analytics
References
Upon request.
Timeline
Network Support Officer
Honda
01.2024 - Current
Account Manager
JB Hi-Fi Business
07.2023 - 01.2024
Customer Service Officer
Australian Outdoor Living
05.2020 - 07.2023
Customer Service Team Member
KFC
03.2015 - 04.2020
Bachelor of Animal And Veterinary Biosciences -
LA TROBE UNIVERSITY
High School Diploma -
Epping Secondary College
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