Madelyn McGaughey
Quakers Hill,Australia
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organising records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organisation and internal communication protocols, leading to smoother daily operations.
Overview
12
12
years of professional experience
Work History
Customer Service Administration Officer
NSW Department of Education
01.2024 - Current
- Sorted and distributed incoming letters and emails for office distribution.
- Provided helpful information to customers regarding products or services.
- Maintained inventory of office supplies and placed orders when necessary.
- Composed, edited and typed complex memos and reports with job-related software.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Drove customer feedback to deliver information to management for corrective action.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Organised files, developed spreadsheets, emailed reports and scanned documents, maintaining front desk and reception area in neat and organised fashion.
- Maintained accurate records of customer interactions, transactions and comments.
- Provided administrative support such as filing documents, organising files and maintaining records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Developed strong relationships with customers through excellent communication skills.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
School Administrative Officer
NSW Department of Education
10.2022 - 01.2023
- Managed records associated with student enrolments, transfers, withdrawals and absences.
- Administered medication to students following mandatory training guidelines and policies.
- Prepared reports on student attendance information as required by school management.
- Processed applications for enrolment.
- Managed financial transactions relating to student fees payments or reimbursements.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed school resources to improve student achievement rates.
- Liaised with IT personnel regarding any technical issues affecting software used by the administration department.
- Coordinated student travel arrangements for excursions and camps.
- Answered incoming calls and responded to inquiries from staff, students, parents and external agencies in a professional manner.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated online resources related to school administration activities including the school website and social media account.
- Created inclusive environment to meet needs of students.
Skin Clinic Coordinator
Instincts Skin and Body
03.2022 - 09.2022
- Maintained records management system to process personnel information and produce reports.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
- Provided customer service by responding to inquiries regarding services offered at the clinic.
- Operated office equipment such as computers, printers, scanners, fax machines, efficiently. Including appropriate client record and file management.
- Assisted with scheduling follow-up appointments for clients.
- Placed brochures, magazines and business cards in waiting area, discarding outdated material and maintaining displays tidy and fully stocked.
- Managed all skincare product stock levels.
- Studied all cosmeceuticals brand history and clinic treatments.
Multi-Site Manager
ECCO Shoes Australia
01.2021 - 03.2022
- Forecasted customer demand to manage stock levels and supplies.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Led positive employee performance evaluations to retain staff morale.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a professional manner.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Connected with customers to provide assistance and collect feedback to optimise operations.
- Initiated new product training sessions for employees to improve product knowledge.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Increased store sales by cross-selling complementary items.
- Delegated work to staff, setting priorities and goals.
- Drafted detailed reports on store performance for upper management review.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organised visual merchandising plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated special events such as promotions or seasonal displays.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Service Department Supervisor
Woolworths
01.2013 - 01.2022
- Coordinated restocks to keep retail displays organised and full for customers.
- Experience working in the Service, Produce, Deli, Online and Replenishment departments.
- Used Point of Sale register system to complete transactions.
- Trained, managed and motivated employees to promote professional skill development.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Collaborated with other store departments to guarantee cohesive branding and strategic product placement.
- Updated visual merchandising displays to attract customers and promote sales.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Dealt with customer complaints and rectified product and service issues.
- Maintained a clean and organised work environment to ensure an enjoyable shopping experience for customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
Sales Assistant
Cotton on Body
03.2018 - 12.2018
- Accepted and completed cash, check and credit card payments.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Handled returns and exchanges according to company policies.
- Unboxed new merchandise and restocked shelves in appealing and organised arrangements to promote items.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Education
High School Diploma -
Terra Sancta Catholic College
Sydney, NSW01.2015
Skills
- Documentation and control
- Payroll and budgeting
- Schedule management
- Office management
- Report generation
- File maintenance
- Administrative support
- Relationship building
- Database management
- Meeting facilitation
- Document preparation
- Financial reporting
- Calendar management
References
Available on request.
Timeline
Customer Service Administration Officer
NSW Department of Education
01.2024 - Current
School Administrative Officer
NSW Department of Education
10.2022 - 01.2023
Skin Clinic Coordinator
Instincts Skin and Body
03.2022 - 09.2022
Multi-Site Manager
ECCO Shoes Australia
01.2021 - 03.2022
Sales Assistant
Cotton on Body
03.2018 - 12.2018
Service Department Supervisor
Woolworths
01.2013 - 01.2022
High School Diploma -
Terra Sancta Catholic College
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