MADELYN PETERS
Melton South,Australia
Summary
Dependable and detail-oriented current full-time employee at Red Rooster in Melton with a proven track record in fast-paced environments. Consistently exceeds expectations and seeks opportunities to make a positive impact on the team.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Red Rooster
Melton, Australia
12.2019 - Current
- Oversaw store operations during manager's absence
- Handled rostering and managed absence coverage for staff
- Successful, certified crew training completed in April 2022.
- Successful shift supervisor training completed in February 2023.
- Successful, trained Assistant Store Manager in April 2023.
- Evaluated employee skills, built staff teams, and executed performance reviews.
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty.
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Assisted with employee recruitment, interview, and hiring processes.
Education
VCE -
Melton Secondary College
Melton, VIC12.2021
Skills
- Staff Training
- Decision-Making
- Conflict Resolution
- Inventory Control
- Sales Oversight
- Time Management
- Customer Service
Interests
- Love for animals and wildlife/outdoors.
- problem solving and creativity
- photography and video games
- arts and crafts
Achievements/ qualifications
- CERT III HLT33015 Allied Health
- 2020 Melton Secondary College Principal VET Award
- 2020 VET Award Year 2 Outstanding Student – Allied Health
- HLTAID009 cardiopulmonary resuscitation
- HLTAID010 basic emergency life support
- HLTAID011 provide first aid
- 2024 SITSS00069 Food safety supervision skill set
- Certified crew trainer 4-1-22
- Successful shift supervisor qualification 2-1-23
- Successful Assistant Store Manager 4-1-23
Accomplishments
- Evaluated employee skills, built staff teams and executed performance reviews.
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Addressed customer service issues with detailed and timely responses to escalated complaints.
- Assisted with employee recruitment, interview and hiring processes.
Overview
Overall, I would love to apply as i believe this job can be challenging and definitely rewarding at the same time. As i have worked in the fast food industry for 5 years, I have dealt with many customers who may be disabled, unable to speak proper english or order for themselves which has encouraged me gaining a lot of patience and compassion. I would love to further be challenged and show my potential to your team.
References
available upon request.
Timeline
Assistant Store Manager
Red Rooster
12.2019 - Current
VCE -
Melton Secondary College
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