Madhav Shrestha
Carnegie,VIC
Summary
Business-minded Network Administrator with 4 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Network Administrator
Herald International College
Kathmandu , Nepal
2015.05 - 2019.07
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Implemented network security measures to minimize data loss.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Monitored system performance and responded to alerts.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed computer operation scheduling, backup, storage and retrieval functions.
IT Support Specialist
AS Annapurna Travel And Tourism
Kathmandu , Nepal
2014.01 - 2015.04
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for Number employees.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Monitored systems in operation and quickly troubleshot errors.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
Education
Master Of Cyber Security - IT
Melbourne Institute of Technology
Melbourne, VIC 2019.11 - 2021.12
Intermediate Of Science - Science Education
Orient College
Kathmandu 2008.04 - 2010.06
Bachelor Of Computer Science And Information Techn - IT
St. Lawerence College ( Tribhuwan University)
Chabahil Kathmandu, Nepal 2010.10 - 2014.12
Skills
Hardware and software monitoring
undefinedTimeline
Master Of Cyber Security - IT
Melbourne Institute of Technology
2019.11 - 2021.12
Network Administrator
Herald International College
2015.05 - 2019.07
IT Support Specialist
AS Annapurna Travel And Tourism
2014.01 - 2015.04
Bachelor Of Computer Science And Information Techn - IT
St. Lawerence College ( Tribhuwan University)
2010.10 - 2014.12
Intermediate Of Science - Science Education
Orient College
2008.04 - 2010.06
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