Summary
Overview
Work History
Education
Skills
Timeline
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Madhav Shrestha

Carnegie,VIC

Summary

Business-minded Network Administrator with 4 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.

Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Network Administrator

Herald International College
Kathmandu, Nepal
05.2015 - 07.2019
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Identified and immediately resolved issues with network devices.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Implemented network security measures to minimize data loss.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Monitored system performance and responded to alerts.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Managed computer operation scheduling, backup, storage and retrieval functions.

IT Support Specialist

AS Annapurna Travel And Tourism
Kathmandu , Nepal
01.2014 - 04.2015
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for Number employees.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.

Education

Master Of Cyber Security - IT

Melbourne Institute of Technology
Melbourne, VIC
11.2019 - 12.2021

Intermediate Of Science - Science Education

Orient College
Kathmandu
04.2008 - 06.2010

Bachelor Of Computer Science And Information Techn - IT

St. Lawerence College ( Tribhuwan University)
Chabahil Kathmandu, Nepal
10.2010 - 12.2014

Skills

Hardware and software monitoring

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Timeline

Master Of Cyber Security - IT

Melbourne Institute of Technology
11.2019 - 12.2021

Network Administrator

Herald International College
05.2015 - 07.2019

IT Support Specialist

AS Annapurna Travel And Tourism
01.2014 - 04.2015

Bachelor Of Computer Science And Information Techn - IT

St. Lawerence College ( Tribhuwan University)
10.2010 - 12.2014

Intermediate Of Science - Science Education

Orient College
04.2008 - 06.2010

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Madhav Shrestha