Bobby Chand

Reservations Sales Consultant

Accor Hotels And Resorts

Surfers Paradise, QLD

09.2010 - Current

Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Provided customers with information about availability and pricing.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.
Handled reservations and answered questions from interested patrons for over 120 properties in Australia and New Zealand.
Utilized Sihot and RESA to input all key data into hotel's database system.
Demonstrated respect, friendliness and willingness to help wherever needed.
Handled over 100 calls per day.
Constantly being recognised for top sales consultant by making over 20 bookings per day.
Carried out day-day-day duties accurately and efficiently.

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