Madhusudhan Guddeti
Summary
- Results-oriented Salesforce Functional Consultant and Administrator with 5+ years of experience optimizing business processes and delivering exceptional user experiences. Proficient in both declarative and programmatic configurations (Apex, Visualforce, LWC, Flows, Vlocity OmniStudio, Triggers) to create tailored solutions. Demonstrated ability to integrate Salesforce with external systems, implement automation, and enhance data security. Proven track record in driving process improvements and delivering value through effective troubleshooting and CI/CD pipelines. Professional Skills
- Deep understanding and configuration experience across Sales Cloud, Service Cloud, Marketing Cloud and Experience Cloud.
- Developed and maintained comprehensive Salesforce environment plans to optimize system performance, ensure data integrity, and support business objectives.
- Executed critical and complex Salesforce administration tasks to support seamless releases, CI/CD pipelines, and new project implementations, ensuring optimal environment performance and stability.
- Continuously reviewed and enhanced Salesforce standards and support processes to optimize efficiency and effectiveness.
- Proactively identified and implemented automation solutions to streamline Salesforce management processes and enhance overall efficiency.
- Effectively troubleshot Salesforce issues and collaborated with internal and external stakeholders to implement timely resolutions.
- Developed and executed comprehensive environment and code management plans to facilitate the seamless deployment of projects and BAU fixes into production environments, aligned with release schedules.
- Managed and prioritized Salesforce support tickets while implementing robust security measures to safeguard platform integrity.
- Developed and maintained comprehensive documentation outlining processes, policies, and configurations to ensure knowledge transfer and operational efficiency.
- Evaluated new Salesforce releases to identify functional enhancements and potential impacts. Developed comprehensive communication plans outlining changes and their implications for affected departments and users.
- Delegated and prioritized work activities within the environments team, providing mentorship and support to foster professional development and team success.
- Provided essential support for Salesforce projects, collaborating closely with development, testing, business teams to ensure successful implementation and delivery.
- Demonstrated expertise in data modelling, cleansing, and ensuring data integrity and security. Possessing strong problem-solving abilities and a solid foundation in ITIL frameworks.
- Possesses hands-on experience with FlexCards, OmniScripts, Integration Procedures, and Data Raptors within the OmniStudio platform.
- Leveraged Flows, Workflows, Process Builders, SFDX, SF CLI, and custom Apex code to automate complex business processes, significantly enhancing operational efficiency and user experience.
- Excellent communication and presentation skills, effectively engaging with clients at all levels.
- Lifelong learner, readily adapting and acquiring new technologies to enhance my skillset and better serve clients.
Overview
6
6
years of professional experience
Work History
Australia Salesforce Functional Engineer /Administrator
Nearmap
Sydney, NSW
01.2024 - 06.2024
Salesforce Platform Administrator
Org Merge Project
Melbourne, VIC
06.2021 - 01.2024
- Administered and maintained Salesforce instance, ensuring data accuracy, security, and optimal system performance
- Collaborated with cross-functional teams to gather and analyze business requirements, translating and utilization of Salesforce features
- Led the successful WME & Webcentral Salesforce org merger, consolidating data, optimizing processes, and improving efficiency
- Cleansed and transformed data to ensure integrity during the migration
- Streamlined workflows by replacing complex tools with Lightning Flows, boosting system performance
- Managed data migration projects with Salesforce Data Loader and Gearset for accurate and efficient data transfer
- Documented the merged org with structure, processes, and best practices
- Trained users for a smooth transition and provided ongoing support
- CPQ Project:
- Led end-to-end Salesforce CPQ implementations, aligning processes with business goals, and configuring product rules, pricing, and discounts for a diverse product portfolio
- Implemented a sophisticated bundling and subscription structure
- Optimized quote generation with approvals and automation
- Delivered user training and support for successful CPQ adoption
- Integrated Salesforce with DocuSign and Xero, streamlining document generation and e-signatures with custom templates and workflows.
Salesforce and Business Process analyst
Toll Global Customized Solutions
Melbourne, Victoria
12.2018 - 03.2021
- Providing support for key contact center projects and CI’s (Continues Improvements Team) initiatives while collaborating with stakeholders to implement Salesforce
- Configured and customized salesforce to meet specific business needs, including the design of profiles, roles, permission sets, custom objects, fields, flows, process builders, email templates/alerts and validation rules
- Project Management & User Access Control
- Played a key role in the Nike-Toll Compliance project, establishing user profiles and controlled access for various departments within the WMS application
- This ensured data security and streamlined workflows by restricting access to only relevant information and tasks
- Managed and customized Salesforce.com scopes, including user roles, profiles, and permissions
- This involved collaborating with stakeholders to define user needs, ensuring efficient access to necessary data and functionalities
- Process Improvement & System Utilization
- Worked closely with clients like Nike, Adidas, and Coles to create and maintain schedules and business process plans within the MOVE 7i WMS system
- Analysed raw data to optimize order allocation and picking strategies
- Developed reports, dashboards, and implemented processes to monitor data quality within Salesforce
- This ensured accurate and reliable information for informed decision-making
- Additionally, liaised with teams to discuss project progress and address any emerging issues.
Salesforce
Webcentral Ltd / 5G Networks
- Functional Engineer at Nearmap has been incredibly rewarding
- I've been involved in a variety of projects that have not only strengthened the company's use of the platform, but also expanded my own skillset
- One of my biggest contributions was merging the separate Salesforce orgs for Betterview and Nearmap
- This involved ensuring a smooth data migration and user transition so the new, unified system wouldn't disrupt workflows
- I also involved in the implementation of Conga CPQ, which significantly improved the efficiency and accuracy of our quote generation process
- Developed an efficient Agile Case management project using OmniStudio tools like Flexcards, Omniscript, Integration procedure and DataRaptors/DataMapers, it was a great success for team in rolling out to production efficiently and within the time frame
- Beyond that, I leveraged my technical skills to integrate LinkedIn Sales Navigator with Salesforce
- This provided our sales and marketing teams with valuable customer insights, allowing them to develop more targeted outreach strategies
- I'm also passionate about automation, so I advocated the use of Workato to streamline workflows and Copado & Git Hub to implement a robust CI/CD pipeline for Salesforce updates
- And maintain comprehensive documentation of design decisions, configurations, and customizations made within salesforce environment
- My expertise extends beyond Salesforce itself
- I have gained experience supporting and integrating various applications with the platform, including SAP Concur, NetSuite, ZoomInfo, Zoura, LSN, Gong, Leadspace, DocuSign and Salesloft
- This experience has made me a reliable resource for troubleshooting and user support, ensuring everyone can get the most out of Salesforce.
Education
Master of Information Technology -
Swinburne University
Bachelor of Technology -
Jawahar Lal Nehru Technological University
<ul><li>Salesforce Certified Service Cloud Consultant</li><li>Salesforce Certified OmniStudio Developer</li><li>Salesforce Certified Platform App Builder</li><li>Salesforce Certified Administrator</li><li>Automation Pro I Certificate from Workato</li><li>DevOps - Copado Fundamentals 1 SFP Certified</li><li>DevOps - Copado Fundamentals 2 SFP Certified</li></ul> -
Timeline
Australia Salesforce Functional Engineer /Administrator
Nearmap
01.2024 - 06.2024
Salesforce Platform Administrator
Org Merge Project
06.2021 - 01.2024
Salesforce and Business Process analyst
Toll Global Customized Solutions
12.2018 - 03.2021
Salesforce
Webcentral Ltd / 5G Networks
Master of Information Technology -
Swinburne University
Bachelor of Technology -
Jawahar Lal Nehru Technological University
<ul><li>Salesforce Certified Service Cloud Consultant</li><li>Salesforce Certified OmniStudio Developer</li><li>Salesforce Certified Platform App Builder</li><li>Salesforce Certified Administrator</li><li>Automation Pro I Certificate from Workato</li><li>DevOps - Copado Fundamentals 1 SFP Certified</li><li>DevOps - Copado Fundamentals 2 SFP Certified</li></ul> -
Similar Profiles
Jenni AngelopoulosJenni Angelopoulos
Commercial Analyst at NearmapCommercial Analyst at Nearmap
Femi AlabiFemi Alabi
SENIOR ACCOUNT MANAGER MID-MARKET at NearmapSENIOR ACCOUNT MANAGER MID-MARKET at Nearmap
Glen LaprayGlen Lapray
CSM Manager - Public Sector at NearmapCSM Manager - Public Sector at Nearmap
Abdullah SikandarAbdullah Sikandar
Salesforce Functional Lead/Salesforce Senior Consultant at AFS (Accenture Federal)Salesforce Functional Lead/Salesforce Senior Consultant at AFS (Accenture Federal)
Sri VuggiralaSri Vuggirala
Salesforce Administrator / Software Engineer at WellsfargoSalesforce Administrator / Software Engineer at Wellsfargo