Madhu Putta
Wyndham Vale ,VIC
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making 2 years of progressive IT experience.
Overview
2
2
years of professional experience
Work History
Information Systems Technician
Telestra
03.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted with updating technical support best practices for use by team.
- Managed high levels of call flow and responded to ICT technical support needs.
- Configured hardware and granted system permissions to new employees.
- Handled initial troubleshooting and escalation of service requests.
Information Technology Technician
Woolworths Group
01.2021 - 03.2022
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
Education
Master of Science - Information Technology
Central Queensland University
Melbourne, VIC12.2020
Bachelor of Science - Mechanical Engineering Technology
JNTU
India05.2017
Skills
- CompTIA Security Certification
- Router Installation and Optimization
- Train Users
- Network Administration
- Infrastructure Planning
- End-User Support
- Software Updates
- Computer Maintenance
- Troubleshooting
- Install Hardware
- Virtual Machine Operation
Languages
Telugu
Native or Bilingual
English
Professional Working
Hindi
Limited Working
Timeline
Information Systems Technician
Telestra
03.2022 - Current
Information Technology Technician
Woolworths Group
01.2021 - 03.2022
Master of Science - Information Technology
Central Queensland University
Bachelor of Science - Mechanical Engineering Technology
JNTU
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