Madhu Malti Devi
Mitcham,Victoria
Summary
Madhu Devi graduated with a Bachelor of Arts Degree in the field of Banking and Finance and Management and Public Administration from the University of the South Pacific Fiji in 2009. After completing her education, she was employed as a Customer Service officer at Life Insurance Corporation of India (LICI) in Fiji for about 4 years. She is patient with empathetic and charming personality who is able to interact with people from diverse backgrounds. She is enthusiastic about serving and meeting the needs of customers. Furthermore, Madhu Devi has pursued Certificate III in Early Childhood Education from Monash University in 2017 and she has worked as an education Support staff/Teacher Assistant with ANZUK agency and also as an Educator with Camp Australia (Out of School Hours Care). She has worked as an Educator with Good Start Early Learning Centre.
Overview
12
12
years of professional experience
Work History
Educator
Good Start Early Learning Centre
08.2019 - 05.2021
Education Support Officer
ANZUK Agency
06.2018 - 03.2019
Customer Service Officer
Life Insurance Corporation of India, Fiji
08.2010 - 01.2014
- Customer service: serving customers face to face (counter service) and attending to customer enquiries by phone, email and through different platforms
- Editing and updating customer details in the records as per their request
- Marketing company products to customers
- Provide insurance quotations to customers
- Providing loan quotation
- Obtaining documents required for loans, reviewing loan applications and submit to the loans department for further processing
- Accounting of loan repayment and interest adjustment
- Send notice to customers in regard to their unpaid payments, loan, and loan interest
- Accounting/entry of premiums received from customers
- Verification and rectification of funds in a suspense account
- Refund excess deposit that is under policy holder’s account
- Monthly follow-up on late premium remittance from pay clerk and send notices to pay clerks for the delay in remittance
- Liaising with payroll officers regarding the collection of cheques
- Send authority letter to pay clerks for commencement of remittance and loan repayment
- Attend to all surrender applications and process surrender payment
- Administration tasks
Trainee
Bank South Pacific
05.2010 - 08.2010
- Attend to customer and branch inquiries
- Administration duties: Receive emails and sort out documents such as Prepayment, Maturity instruction, new account Fixed Term Deposit Application form, Lost/stolen Passbook form, Certificate of exemption, change of trustee’s form, and change of name form
- Attend to a portfolio of new accounts being created
- Open a fixed-term deposit account and enter details into the system
- Print fixed-term deposit maturity letters and liaise with customers regarding thematurity of their accounts.
Accounts Payable Officer
New World Limited
05.2009 - 02.2010
- Assemble and review invoices to be completed for payment and clarify any questionable invoice items, prices or receiving signatures from suppliers
- Invoice loading/entry and Expense loading/entry into the system
- Input and verification of purchase and expense invoices into the system
- Posting and finalizing the journal entries of invoice data
- Credit note entry in the system and deducting it accordingly
- Taking out all pending bills of suppliers
- Following up onstatements from suppliers
- Verify invoices against purchase orders and ensure goods or services were received before issuing payment to vendors
- Making payment and reconciling from supplier statement
- Point of sale (POS) - Creditor’s reconciliation, where branch data and data or invoice entry in Navision is reconciled
- Maintain copies of vouchers, invoices, or correspondences necessary for files
- Prepare vouchers listing invoice number, date, vendor address, item description, amounts, and coding per accounting policies and procedures
- Correspond and communicate with suppliers and customers, handle queries, writing fax to suppliers (follow-up credit note, invoice copy, price error).
Education
Certificate III in Early Childhood Education& Care
Monash University
2017
Bachelor of Arts Degree - Banking and Finance, Management and Public Administration
The University of South Pacific
2009
Skills
- Proven ability to work successfully as Customer Service Officer in Insurance company
- Demonstrated experience working in areas such as customer-facing interactions, complaints management, reviewing insurance applications, opening new accounts, providing insurance quotes, assessing financial needs of customers and offering products and services that suit their needs, accounting of premium payment, loan processing, loan and interest adjustment, reviewing surrender applications, processing surrender payments and other administration tasks
- Demonstrated experience in customer compliance and confidentiality
- Demonstrated ability to resolve problems and make sound judgments
- Excellent computer and digital technology skills such as the use of
- Word, PowerPoint, Excel, Outlook, Emails, Data Entry, Video conferencing (Zoom), and social media management
- Ability to work across multiple chat-based communication and social media platforms
- Proven ability to learn new software
- Attention to detail: proven ability to achieve thoroughness and accuracy while accomplishing tasks
- Strong interpersonal skills and good command of written and oral communication skills together with a patient and empathetic personality which enables me to interact and communicate effectively with customers and team members
- Strong work ethic and sense of responsibility
- Demonstrated ability to manage time, multi-task, and achieve deadlines in a atimely manner
- Ability to work individually as well as in team
referee
Renee Seidel
Director
Goodstart Early Learning Centre
1848 Geelong Rd,
Mount Helen VIC 3350
03 53302499
mhn@goodstart.org.au
Ashreen Prasad (Supervisor at Life Insurance Corporation of India)
Admin Officer
Early childhood Centre
40R Cleek Road
Mangere, Auckland
+64223995699
ashreenprasad74@gmail.com
Nilesh Deo
Team Leader Logistics
Datec (Fiji) PTE Ltd
+679 8939928
deo_nil@hotmail.com
Ruchi Pawar
Coordinator
Camp Australia
+61433 906 907
Ruchipawar.au@gmail.com
Timeline
Educator
Good Start Early Learning Centre
08.2019 - 05.2021
Education Support Officer
ANZUK Agency
06.2018 - 03.2019
Customer Service Officer
Life Insurance Corporation of India, Fiji
08.2010 - 01.2014
Trainee
Bank South Pacific
05.2010 - 08.2010
Accounts Payable Officer
New World Limited
05.2009 - 02.2010
Certificate III in Early Childhood Education& Care
Monash University
Bachelor of Arts Degree - Banking and Finance, Management and Public Administration
The University of South Pacific
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