Madhumita Venkataraman
North Melbourne,VIC
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
McDonald's Australia
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Assistant Manager and Receptionist
Le Meridian-Marriott
01.2020 - 06.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Team member
Lulu Hypermarket
01.2019 - 11.2019
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Customer Service Representative cum Crew Member
Biggie's Burger and Pizza
01.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Engineering in Data Science
01.2022
Master's in Data Science -
University of Melbourne
Skills
- Good communication and interpersonal skills
- Leadership quality
- Self-directed
- Reliable, Smart worker
- Team player
- Good Communication
Certification
RSA
Languages
English
Native or Bilingual
Timeline
Assistant Manager and Receptionist
Le Meridian-Marriott
01.2020 - 06.2020
Team member
Lulu Hypermarket
01.2019 - 11.2019
Customer Service Representative cum Crew Member
Biggie's Burger and Pizza
01.2019 - 08.2019
Crew Member
McDonald's Australia
Bachelor of Engineering in Data Science
Master's in Data Science -
University of Melbourne
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