Madhuresh Bhatia
Box Hill South,VIC
Summary
Business Analyst experienced in analysing data, translating business needs into clear technical requirements, and supporting delivery across modern digital platforms. Skilled in creating user stories, acceptance criteria, and technical documentation that guide development teams and ensure alignment with business goals. Adept at identifying process inefficiencies through critical thinking and recommending practical, data-driven solutions. Proven ability to collaborate with developers, architects, QA, and DevOps teams to support design discussions, test cycles, and defect management. Known for delivering reliable analysis, supporting platform enhancements, and contributing to improved customer and operational outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
ComputerShare
Melbourne, Victoria
03.2025 - Current
- Work across platform enhancement projects, translating business needs into clear requirements, user stories, and acceptance criteria to support customer-facing service improvements.
- Collaborate with developers, architects, QA, and DevOps teams during sprint planning, refinement, and delivery discussions to ensure technical alignment.
- Use Postman, Swagger, SQL, and JSON/XML to validate APIs, data flows, and system behaviours across customer operations platforms.
- Support test cycles by reviewing test scenarios, validating results, raising defects, and confirming resolutions with QA teams.
- Create structured documentation in a Confluence-style format , including process maps, requirement logs, data dictionaries, and test outcome records.
- Produce data insights using Power BI and Excel to support decision-making and ensure requirement traceability across delivery stages.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
IT Support Analyst/Business Analyst
Fitzroy High School
Melbourne, Victoria
02.2024 - 03.2025
- Provided first-level technical support to resolve IT issues for students and staff, ensuring minimal disruption to daily operations.
- Assisted developers and solution teams by validating data discrepancies, reviewing workflow behaviours, and supporting integration checks across Dynamics, SAP, and school systems.
- Assisted in the implementation of new software systems, coordinating training sessions to ensure user proficiency and comfort.
- Supported end-to-end testing , preparing test scenarios, validating outputs, logging issues, and working with technical teams to confirm resolution.
- Provided data analysis on student performance metrics, facilitating data-driven discussions for academic improvement.
Business and Law Mentor
Deakin University
10.2023 - 07.2024
- Conducted one-on-one mentorship sessions to support students in navigating academic challenges and enhancing their understanding of business and law topics.
- Developed personalized study plans for mentees, focusing on individual strengths and areas for improvement to maximize academic success.
- Facilitated workshops on effective study techniques and time management strategies, fostering a collaborative learning environment among students.
- Provided ongoing support and resources to help students achieve their academic goals and develop essential skills for their future careers.
Business Analyst
Zetwerk Manufacturing
12.2021 - 08.2022
- Conducted detailed process reviews to identify bottlenecks in order management and manufacturing workflows, contributing to a 15% increase in operational efficiency.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Created client-facing Power BI dashboards, offering visibility into real-time order status, delays, and production performance to enable faster decision-making.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated in weekly sprint-style meetings with team leads and factory managers to ensure deliverables remained aligned with client expectations and production targets.
- Developed process documentation and SOPs to support knowledge transfer, standardize workflows, and reduce errors across production handovers.
- Facilitated requirements elicitation sessions with clients biweekly for 18 months, leveraging Power BI and Excel to capture actionable needs, resulting in a 10% reduction in production rework and improved alignment between order processing and client
Education
Master of Business Analytics - Information Systems
Deakin University
Melbourne, Australia02.2025
Bachelor of Commerce -
Prestige Institute of Management And Research
Indore, India04.2021
Skills
- Data analysis
- Power BI, Tableau, Excel (Advanced), SQL
- Team collaboration
- Requirements gathering
- Salesforce, Hansen, Microsoft Dynamics
- Project management
- Forecasting and planning
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- API testing & validation using Postman
- Reviewing API specifications via Swagger
Certification
- CBAP - Certified Business Analysis Professional
- . AWS Cloud Practitioner
- Google Data Analytics Certificate
- Postman API Fundamentals Student Expert
Languages
English
Full Professional
Timeline
Business Analyst
ComputerShare
03.2025 - Current
IT Support Analyst/Business Analyst
Fitzroy High School
02.2024 - 03.2025
Business and Law Mentor
Deakin University
10.2023 - 07.2024
Business Analyst
Zetwerk Manufacturing
12.2021 - 08.2022
Master of Business Analytics - Information Systems
Deakin University
Bachelor of Commerce -
Prestige Institute of Management And Research