MADHURI BHATT
Point Cook,Victoria
Summary
Enthusiastic and motivated healthcare professional dedicated to delivering exceptional patient and family care. Demonstrated ability to foster positive collaborations within care teams, ensuring seamless coordination and effective resolution of complex challenges. Committed to maintaining a high standard of quality in all aspects of healthcare delivery.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
AUSTRALIAN UNITY/NATIONAL DENTAL CARE
02.2022 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Worked alongside dentist with valued new patients to help them understand their options and get started with their treatment in a well-informed, comfortable and professional manner
- Aided in development and betterment of patient management and workflow processes
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Resolved issues through active listening and open-ended questioning, escalating major problems
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Patient Care Coordinator
NIB DENTAL CARE
07.2019 - 02.2022
- Working in a busy surgery providing a full range of dental treatment to the patients such as cleaning and Root Planing, RCT, Extraction, Fillings, Dental, X-ray, Dentures
- Efficiently performing patient care, office and laboratory duties within a multispecialty dental group employing 15 dentists and 20 dental assistants
- Process dental X-rays, maintain patient records, lab equipment and sterilise instruments
- Assist office managers with patient scheduling, billing and insurance claims and educate patients on postoperative and general oral health care
- Maintain clean, sterile and positive environments optimizing patient comfort and safety
- Accurately record treatment information in patient records
- Work closely with patients before, during and after dental procedures
- Maintaining appropriate universal precautions and infection control procedures at all times
- Pouring, trimming and polishing impression casts, complying with relevant protocols and standards
- Ensuring all dental records and information are up to date and ready for the dentists
- Examining patients routinely to determine recovery progress
- Implementing infectious disease and safety policies to provide a healthy working environment.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Associate Dentist
SAKYA HOSPITAL
03.2015 - 04.2018
- Established rapport with patients of all ages, providing a comfortable and reassuring atmosphere for both children and adults.
- Built strong relationships with patients, fostering trust and open communication regarding their dental concerns.
- Collaborated with fellow dentists to develop best practices for complex dental procedures, ensuring optimal outcomes.
- Promoted an inclusive environment for all patients by accommodating special needs or requests when possible during appointments.
- Completed consultations with patients for treatment plans.
- Served diverse populations with culturally sensitive care approaches, meeting the unique needs of each patient base served at the practice location.
- Enhanced patient experience with thorough oral hygiene education and preventative care recommendations.
Education
Certification of Public Health -
Victoria University online
Bachelor of Dental Surgery -
Swami Vivekanand Subharti University
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Electronic Records Management
- Office Administration
- Attention to Detail
- Multitasking ability
- Customer Service
- Patient Care
- Medical Terminology
- Organizational Skills
Timeline
Patient Coordinator
AUSTRALIAN UNITY/NATIONAL DENTAL CARE
02.2022 - 02.2024
Patient Care Coordinator
NIB DENTAL CARE
07.2019 - 02.2022
Associate Dentist
SAKYA HOSPITAL
03.2015 - 04.2018
Certification of Public Health -
Victoria University online
Bachelor of Dental Surgery -
Swami Vivekanand Subharti University
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