Madhuri Gurala
Harkaway,VIC
Summary
A highly motivated IT professional with over 17 years of experience in application support, product management, and agile project leadership within the financial and healthcare industries. Proven success in leading and mentoring teams to deliver top-tier technical support and implement solutions for major clients. Demonstrated ability to combine technical expertise and leadership to drive product development, focusing on customer needs. Proficient in optimizing application performance, enhancing user experience, and fostering a culture of continuous improvement. Committed to delivering application management solutions that align with business goals and create lasting value.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Analyst/Product Owner (Senior Technical Specialist)
Telstra Health Pty ltd
10.2016 - Current
- Led end-to-end product management of third-party software integrations, ensuring seamless connectivity and functionality between systems
- Led agile ceremonies and worked with cross-functional teams
- Third-Party Integrations: Managed third-party integrations, collaborating with vendors, defining technical specifications, and overseeing the API lifecycle to ensure seamless performance and security compliance
- Escalation Management: Established a structured process for handling client escalations, acted as a point of contact for escalated issues, identified root causes, and implemented corrective actions
- Stakeholder Engagement: Cultivated positive relationships with internal stakeholders
- Leadership, Mentoring and Training: Developed training materials, provided ongoing mentorship, managed end to end people management and fostered a collaborative team culture
- Prioritized and managed the integration backlog, delivering critical features on time and aligned with business objectives
- Managed vendor relationships and produced technical documentation, user guides, and training materials
- Monitored performance post go live, analysing KPIs and user feedback for continuous improvement
- Conducted comprehensive requirements analysis, iterated on product development, and managed the product lifecycle from roadmap creation to final release
- Reduced resolution time through structured escalation management
Associate System Analyst
Charles River Development
07.2015 - 12.2015
- Ensured 99.9% uptime for core trading platforms
- Managed client expectations by gathering, analyzing, and translating business requirements into technical specifications
- Coordinated closely with product management and development teams to prioritize feature releases and incident resolution
- Supported core trading platforms, ensuring consistent functionality and providing incident management, problem-solving, and release management
Senior Systems Engineer(Operation Manager)
Infosys Ltd. (Client UBS)
12.2007 - 05.2015
- Oversaw the support of critical risk and accounting systems, ensuring high system availability and performance
- Collaborated with internal teams and external clients to manage application upgrades and bug fixes, improving overall system functionality
- Worked closely with development and production teams to execute seamless product releases, minimizing operational disruptions
- Managed offshore/onshore teams, ensuring seamless collaboration and alignment with business objectives
- Consistently ensured adherence to SLAs and KPIs, maintaining high standards of performance and service delivery
Education
Bachelor of Science - Electronics and Computer Science
Osmania University
Hyderabad, Telangana03.2006
Skills
1 Leadership and Management Skills
Leadership Skills
Mentoring and Coaching
Talent Management
Stakeholder Engagement
Relationship Building
Negotiation Skills
Cross-functional Team Management
Managing Onshore Teams
Managing Offshore Teams
Conflict Resolution
2 ITIL and Change Management
ITIL Framework
Incident Management
Change Management
Problem Management
Release Management
SLA Management
Vendor Management
Best Practices Implementation
3 Technical and Analytical Skills
Technical Proficiency
Monitoring and Analysis
Analytical Thinking
Problem-Solving Skills
System Integrations
Overseeing API Development
Working Closely with DevOps
Working Closely with QA
Working Closely with UX/UI Teams
4 Agile and Product Management Skills
Agile Methodologies
Sprint Planning
Backlog Management
Product Management
Gathering Requirements
Documenting Requirements
Prioritizing Requirements
Developing Product Roadmaps
Defining MVPs
Managing Feature Releases
Managing Third-Party Integrations
Feature Prioritization
User Story Creation
Conducting Retrospectives
Running Daily Stand-Ups
Certification
- Aha! Product Management Professional Certificate
- Technical Product Management
- ITIL Foundation Certification
- Agile Foundations & Project Leadership Certifications
- Business Analysis Foundations
- Agile Requirements Foundations
- Agile Project Leadership
- Agile Foundations
Timeline
Business Analyst/Product Owner (Senior Technical Specialist)
Telstra Health Pty ltd
10.2016 - Current
Associate System Analyst
Charles River Development
07.2015 - 12.2015
Senior Systems Engineer(Operation Manager)
Infosys Ltd. (Client UBS)
12.2007 - 05.2015
- Aha! Product Management Professional Certificate
- Technical Product Management
- ITIL Foundation Certification
- Agile Foundations & Project Leadership Certifications
- Business Analysis Foundations
- Agile Requirements Foundations
- Agile Project Leadership
- Agile Foundations
Bachelor of Science - Electronics and Computer Science
Osmania University
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