Madaleine Devine
Summary
Highly motivated legal assistant skilled in the criminal justice system, Court processes, family violence and dealing with highly vulnerable clients.
Strong negotiation and conflict resolution skills.
Confident in preparing necessary correspondence with a strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information.
In depth understanding of administration and computer skills with a high attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Legal Assistant
Victoria Legal Aid
08.2023 - Current
- Filing court documents and subpoenas within the Magistrates' and County Court's on behalf of lawyers.
- Organized documents to manage paper and electronic filing systems of clients.
- Updating client databases and case management system whilst maintaining strict confidentiality and protecting sensitive client information as per policy and practice standards.
- Booking client appointments through the client booking system including video conferencing, telephone and in person appointments.
- Triaging vulnerable clients for family and criminal law assistance.
- Providing clerking support to duty lawyers at the Magistrates' Court Criminal division.
- Training and supporting students on placement
- Drafting of correspondence, requesting briefs of evidence and disclosure.
- Processing invoices for payment and lodging applications for grants of aid.
Administration Assistant / Sales Representative
Netra Hospitality & Hygiene
11.2020 - 08.2023
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Data entry of customer orders, returns, exchanges and credit notes.
- Liaising with customers and suppliers for orders and account enquiries.
- Processing of inward goods invoices.
- Successfully meeting and exceeding in my sales targets.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Conducting cold calls and prospecting to generate new business.
- Regularly followed up with clients to maintain positive relationships and provide exceptional customer service.
Receptionist
Debra’s Shampoo Shoppe
02.2018 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed incoming and outgoing calls within a specific time manner
- Maintained stock within the salon and purchased as needed
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Leader
KFC
01.2014 - 01.2015
- Provided friendly face-to-face and over the phone customer service
- Dealt with customer complaints in a patient and professional manner
- Processed and confirmed customer orders
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Undertook all food safety, sanitation and hygiene requirements and practices
- Followed KFC’s Values and adhered to their Policies and Procedures.
Education
Bachelor of Law -
Charles Darwin University
Casuarina, NT11.2024
Diploma of Justice -
Chisholm Institute
Dandenong, VIC12.2020
Skills
- Document Preparation
- Client Communication
- Correspondence
- Fast Learner
- File Organization
Accomplishment
Received an Academic Achievement Award from the Dean of Law congratulating me on my outstanding results for Criminal Law in Semester 1, 2022.
Certification
Working with Children's Check – Voluntary, 2019, 2024
Background Checks
Nationally Coordinated Criminal History Check, 09/21/2020, Victorian
References
- Michael Menzies, Ex Victorian SOCIT detective & current council investigator, 0421 649 737
- Kerri Bowker, 0401 303 580
Timeline
Legal Assistant
Victoria Legal Aid
08.2023 - Current
Administration Assistant / Sales Representative
Netra Hospitality & Hygiene
11.2020 - 08.2023
Receptionist
Debra’s Shampoo Shoppe
02.2018 - 07.2020
Customer Service Leader
KFC
01.2014 - 01.2015
Bachelor of Law -
Charles Darwin University
Diploma of Justice -
Chisholm Institute
Working with Children's Check – Voluntary, 2019, 2024
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